Job Description
STM Malta is part of STM Group Plc, a company listed on the Alternative Investment Market of the London Stock Exchange, with trading offices in the United Kingdom, Gibraltar, Malta, Spain and Australia.
STM Malta is registered as a retirement scheme administrator with the Malta Financial Services Authority (MFSA), providing such services to a growing international client base.
In an expanding business environment where success is based on the provision of excellent client service, we are seeking to recruit two Operations Administrators.
The Administrator is primarily responsible for processing members’ requests in a timely and efficient manner, whilst making sure that all the necessary checks are satisfied. The focus of the role is to process benefit requests (be they scheduled income or ad hoc payments) but as part of a larger team, the administrator will also gain a working knowledge in processing dealing instructions and act as administrative support to ensure members’ queries are replied to and our CRM software is always kept up to date.
Knowledge and Skills:
- Previous experience in pension administration, financial services, or related fields would be considered an asset.
- Preferably an academic qualification in a finance-related field or relevant working experience.
- Proficient with MS Excel and good knowledge of MS Office suite in general.
- Be proactive, prioritize tasks, and meet deadlines in a dynamic environment.
- An understanding of basic investment principles would be preferred.
Primary Responsibilities:
- Benefit Requests: Carry out the necessary due diligence, execute, and monitor requests for benefits received with particular attention to the status and eligibility of the member and correct transfers of funds in and out of the accounts. Timely communication and distribution of letters to members and their representatives, appropriate treatment of beneficiaries of deceased members and submission of required reporting to relevant stakeholders (regulator, tax authorities, IFAs, Investment Houses, etc.).
- Administration: Processing of ad hoc requests in relation to a member’s pension fund, including requests to transfer out, requests to change platforms, etc. Maintain accurate and up-to-date records of all members’ information and transactions whilst ensuring confidentiality and data security.
- Investments / dealings: Carry out the necessary due diligence to process dealing instructions received by IFAs, review members’ risk profiles, distribute corporate actions or other investment-related communications and assist the in-house analyst with the review, reporting and monitoring of assets and the performance of pension funds.
- Occasionally carry out research as requested by the manager.
Core Competencies:
- Successfully completed post-secondary level of education from a recognized institution.
- Excellent organizational and analytical skills, with a keen eye for detail.
- Strong command of written and spoken English with excellent interpersonal skills.
- Proficient with numbers and comfortable carrying out calculations.
Key Interfaces:
- Internal: Peer group within the department and other departments within the company (Reporting team, Compliance department, Banking department, New Business department, etc.).
- External: Third parties include investment, legal, tax advisers, investment houses, fund providers, etc.
Other duties may be determined from time to time by Management.
The tasks listed are not meant to be exhaustive, and you may be requested to perform those duties or undertake other reasonable tasks of a similar nature which are not explicitly listed in the job description.
