Job Description
Do you value customer-centricity, have a friendly approach and a flair for sales? If so, this is the job for you.
We are currently in the process of recruiting a customer-focused individual to join our team as a Digital Sales Executive.
In this key role, you will form part of a team mainly focusing on sales of products and services by assisting customers through live chat, online requests and telephone. This role calls for an individual who through multitasking, fine attention to detail, and asking the right questions, can apply problem-solving skills to assist a client and most importantly up-sell and cross-sell products by pointing out value and benefits as needed.
Duties and responsibilities
- Answering a high volume of customer enquiries via online requests and live chat and selling Melita products;
- Resolving customer queries through online platforms and cross-sell or up-sell suitable products;
- Provide client-focused solutions to retain customers and provide support;
- Maintain client relationships as well as ensure a high level of customer satisfaction;
- Meet monthly targets.
Job requirements
- A great communicator with a strong written and spoken command of English language;
- Passion for sales;
- Able to work under pressure and with minimal supervision;
- Be an excellent team player and able to work well with others to achieve common goals;
- Having experience working in an environment dealing with customers through digital channels such as chat, emails and social media will be considered an asset.
Encouraging diversity
We aim to recruit the best person for the job, from all backgrounds. We encourage applications from women, people with disabilities and other diverse backgrounds, as we want a diverse workforce with different perspectives, views, and experiences. We’re happy to discuss flexible working, however, there is no obligation to raise this at the application stage.
Melita has held the Equality Mark from the National Commission for the Promotion of Equality since 2010.
