Job Description
We are seeking a trainee Butler to join our growing team at Iniala Harbour House. Reporting to the Head Butler, the person selected will seek to enhance our guests’ experience and provide them with a personalised service throughout their stay with us.
This position calls for discrete and diplomatic individuals, with excellent guest relations skills and an openness to learn and grow.
Duties and responsibilities
- Greets and welcomes guests in a warm and professional manner.
- Responds promptly and efficiently to guest inquiries, requests and complaints.
- Provides personalised attention and offers assistance throughout the guest’s stay.
- Assists during arrivals and departures by providing welcome drinks and luggage handling for guests.
- Prepares room arrangements and amenities for arrivals and ensures that in-house guest rooms have been serviced during the morning shift.
- Be aware of the minibar setup and ensure that items have been changed and refreshed.
- Organizes inventory stocks and reports to Head Butler / Butler Supervisor for items that are running out, items’ expiration date and condition.
- Assists in the food and beverage delivery and service in guests’ suites. This includes setting up for private events such as lunches, dinners, and canapes parties.
- Prepares all equipment necessary for guests’ excursions.
- Be aware of the hotel’s dining options and menu selections.
- Be up to date with guest’s food preferences and any allergies they may have.
- Be up to date with guests’ preferences and requests, and liaise with other departments for laundry services, wake-up calls, spa bookings and any other special requests, supporting other departments for smooth day-to-day operation of the hotel.
- Communicates with guests efficiently regarding their schedule of the day, and timings they wish to have their room serviced.
- Collaborates with other teams to ensure consistent service delivery and seamless guest experience.
- Maintains guest confidentiality and handles sensitive information discretely.
- Carries out any other job-related duties and responsibilities as required.
Qualifications and experience
- Previous experience in a hospitality position, ideally within a luxury or high-end establishment.
- Excellent verbal communication in the English language. Proficiency in additional languages will be considered an asset.
- Strong organisational and multi-tasking abilities.
- Exceptional attention to detail and problem-solving skills.
- Maintains a positive attitude and the ability to remain composed in demanding situations.
- Demonstrated ability to work independently and as part of a team.
- Well-presented, with excellent grooming standards.
- Commitment to delivering a high level of customer service.
- Willing to work shifts, weekends and public holidays.
What we offer
- Competitive salary.
- Complimentary staff meals.
- Complimentary laundry for uniform.
- Generous staff discount at ION restaurant.
- Private health insurance.
About Us
Iniala Harbour House is part of the Iniala Group – a cluster of companies focused on delivering the highest level of quality and luxury across hospitality, development and philanthropy. Iniala was born out of Founder Mark Weingard’s passion for exquisite art, innovative design and outstanding food, as well as his relentless pursuit of extraordinary service, collectively bound by a desire to always give back to society. By incorporating an exceptional standard of each of these elements, Iniala Harbour House has brought an unprecedented level of luxury and experiential travel to the island.
