Job Description
This stylish luxury hotel, Corinthia St. George’s Bay is seeking to recruit an ambitious, determined, and highly motivated individual who is seeking to embark on a career in hospitality. A challenging opportunity has arisen ahead for those who would like to advance their career within the Front Office department. Working with a highly dynamic team, in a fast-moving environment, the candidate will be responsible for carrying out requested duties whilst delivering exceptional customer care service.
Responsibilities:
- Oversee the front office operations during your shift, including reception, guest service centre, executive lounge, and concierge.
- Provide guidance, support, and training to guest care hosts and other team members when required.
- Ensure all guests receive prompt and personalized service, addressing any inquiries, requests, or concerns in a timely and professional manner.
- Assist with administrative duties such as managing room inventory, processing reservations, and handling cash transactions.
- Handle any guest complaints or issues efficiently and effectively, aiming for quick resolution and guest satisfaction.
- Maintain high standards of service and cleanliness in the front office area, ensuring adherence to hotel policies and procedures.
- Maintain clear and open communication with other departments to ensure smooth coordination and collaboration.
Entry Requirements:
- Have a minimum of two years’ experience within a Front Office department.
- Have a pleasant personality and professional disposition.
- Be computer literate and familiar with Opera PMS and Microsoft Office applications.
- Be logical, accurate, and able to handle multi-tasking.
- Be fluent in English and preferably another language.
- Have excellent verbal and written communication.
- Be willing to work night shifts, weekends, and public holidays as necessary.
- Maintain company grooming standards.
We Offer:
- Welcoming and fun environment.
- Meals on duty.
- Health insurance cover.
- Interesting career opportunity and professional growth.
