Eden Leisure Group

Duty Manager

  • Basis:  Full/Part-Time
  • Closing Date:  25 Apr, 2024
  • Job Ref:  KMP-89701

Job Description

We have new vacancies for Duty Managers to work at our brand new entertainment centre which will be opening soon. We need both full-timers and part-timers to fill these positions. The Duty Manager will assist the Management in overseeing the day-to-day operations ensuring a smooth and enjoyable experience for patrons and staff alike.

The responsibilities for this position will include:

  • Supervise staff during scheduled shifts, providing guidance, support, and training as needed.
  • Manage and delegate tasks to the team on duty, ensuring coverage across all areas of the Entertainment Centre for smooth operation.
  • Support the Customer Care team with guest inquiries, bookings, and interactions to ensure a seamless and enjoyable experience.
  • Address any staff or customer issues promptly and effectively, maintaining a positive atmosphere.
  • Monitor the functionality and cleanliness of equipment, restaurant, and entertainment areas, promptly addressing any issues.
  • Enforce company policies and procedures, safety protocols and facility rules ensuring compliance, addressing safety concerns or incidents promptly.
  • Assist Management in organizing and promoting special events, leagues, and tournaments to drive revenue and enhance guest experience.
  • Oversee operational aspects of events, leagues, and tournaments during shifts.
  • Complete administrative tasks accurately, including inventory management, staff scheduling and placement, and report generation.
  • Foster positive relationships with patrons and staff to promote a welcoming atmosphere.
  • Appraise staff performance and provide feedback for improvement.
  • Supervise cash handling procedures, including opening / closing cash registers, reconciling cash drawers, processing transactions accurately, daily cash deposits, and end-of-day reporting for accuracy and compliance.

Experience and skills required:

  • Previous experience in a managerial role in a similar industry.
  • Strong leadership and communication skills, with the ability to motivate and engage a team.
  • Ability to multitask and prioritize tasks in a fast-paced environment, maintaining composure under pressure.
  • Proficiency in basic computer skills, including point-of-sale systems and Microsoft Office applications.
  • Commitment to delivering exceptional customer service and creating memorable experiences for patrons.
  • Experience in cash handling, reconciliations, and end-of-day reporting, preferably in a managerial role.
  • Availability to work on a shift basis, including weekends and holidays, based on the operational needs of the Entertainment Centre