Job Description
We have new vacancies for Duty Managers to work at our brand new entertainment centre which will be opening soon. We need both full-timers and part-timers to fill these positions. The Duty Manager will assist the Management in overseeing the day-to-day operations ensuring a smooth and enjoyable experience for patrons and staff alike.
The responsibilities for this position will include:
- Supervise staff during scheduled shifts, providing guidance, support, and training as needed.
- Manage and delegate tasks to the team on duty, ensuring coverage across all areas of the Entertainment Centre for smooth operation.
- Support the Customer Care team with guest inquiries, bookings, and interactions to ensure a seamless and enjoyable experience.
- Address any staff or customer issues promptly and effectively, maintaining a positive atmosphere.
- Monitor the functionality and cleanliness of equipment, restaurant, and entertainment areas, promptly addressing any issues.
- Enforce company policies and procedures, safety protocols and facility rules ensuring compliance, addressing safety concerns or incidents promptly.
- Assist Management in organizing and promoting special events, leagues, and tournaments to drive revenue and enhance guest experience.
- Oversee operational aspects of events, leagues, and tournaments during shifts.
- Complete administrative tasks accurately, including inventory management, staff scheduling and placement, and report generation.
- Foster positive relationships with patrons and staff to promote a welcoming atmosphere.
- Appraise staff performance and provide feedback for improvement.
- Supervise cash handling procedures, including opening / closing cash registers, reconciling cash drawers, processing transactions accurately, daily cash deposits, and end-of-day reporting for accuracy and compliance.
Experience and skills required:
- Previous experience in a managerial role in a similar industry.
- Strong leadership and communication skills, with the ability to motivate and engage a team.
- Ability to multitask and prioritize tasks in a fast-paced environment, maintaining composure under pressure.
- Proficiency in basic computer skills, including point-of-sale systems and Microsoft Office applications.
- Commitment to delivering exceptional customer service and creating memorable experiences for patrons.
- Experience in cash handling, reconciliations, and end-of-day reporting, preferably in a managerial role.
- Availability to work on a shift basis, including weekends and holidays, based on the operational needs of the Entertainment Centre
