Operations Coordinator

  • Basis:  Full-Time
  • Closing Date:  01 May, 2024
  • Job Ref:  KMP-89835

Job Description

We are looking for an organized Operations Coordinator, who is looking to make a direct impact, to support our ride-hailing operations in Malta.

About us
With over 150 million customers in 45+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it’s all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

About the role
As an Operations Coordinator, you will be responsible for the daily functions that are at the core of the business locally. Your work will have a direct impact on supply growth, quality, and compliance. You will be working closely with a high-performing team along with other Operations Coordinators, Specialists, and Managers.

Your daily adventures will include

  • Supporting all Bolt’s business operations in Malta
  • Finding resolutions and responding to Driver issues and questions both in-person and over email promptly
  • Verifying, maintaining, organizing, and auditing Driver and vehicle documentation
  • Supporting the local operations teams in local initiatives that contribute to supply growth, quality, and compliance
  • Analyzing data – you will monitor our engagement, quality, and utilization metrics and ensure a great experience for our users and Drivers
  • Building and maintaining effective relationships with other departments – Customer Support, Central Operations and Product
  • Creating and optimizing processes – efficiency is our priority; you will help us find the most efficient way to run operations

About you

  • You have 0-3 years of experience in a project management / analytical position
  • You have a hands-on work style, eager to make a direct impact
  • You have excellent spoken and written English
  • You pay attention to detail and have an aptitude for problem-solving
  • You can proactively address potential issues
  • You can thrive in a high-volume, deadline-driven work environment
  • Nice to have: close to native-level Maltese
  • Experience is great, but what we look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!

Why you’ll love it here

  • You will be part of a small team in Malta that plays a direct role in shaping the future of mobility.
  • Impact millions of customers and partners in 500+ cities across 45 countries.
  • Work in fast-moving autonomous teams with some of the smartest people in the world.
  • Accelerate your professional growth with unique career opportunities.
  • Get a rewarding salary and stock option package that lets you focus on doing your best work.
  • Take care of your physical and mental health with our wellness perks.

  • Location:  Sliema