Job Description
A vacancy has arisen for a Property Administrator with Valletta Collection.
Valletta Collection is a local property management company that prides itself on giving individual attention to both guests and owners. We operate in the capital city of Valletta and have over 50 luxury apartments to suit any requirement.
As a Property Administrator, you will be the main contact between the guests and Management so this is not a job for the faint-hearted!
The Property Administrator must ensure that all incoming calls and emails are handled in a courteous manner and ensure efficient resolution of all guest inquiries for various apartment services and operations.
Responsibilities:
- Greet all incoming guests in a professional and timely manner.
- Communicate directly with clients, offering prompt, friendly and courteous service to guests at all times.
- Coordinate with the sales department and manage all communication for bookings.
- Maintain all calendars for the apartments.
- Manage all incoming booking requests from guests and reply in a timely manner.
- Provide booking updates on a daily basis.
- Receive calls and emails from customers and handle their queries efficiently.
- Process all incoming reservations and queries, managing the up-keep of the reservations records amongst other duties and ensuring internal procedures are constantly being followed.
Qualifications and assets:
- Be logical, accurate and able to multi-task.
- Be fluent in English, and preferably one other European language.
- Be computer literate in Word and Excel.
- Be well-organised possess time management skills and be able to work flexible hours.
- Be self-motivated, able to work alone, and under pressure and adhere to deadlines
- Good working knowledge of the Booking.com system.
- Have an eye for detail, be discrete and confidential with excellent telephone skills.
- Knowledge of online and internet bookings.
- Portray a professional image in line with the values of the company.
- Preferably reside in Valletta (or in nearby towns).
