Job Description
The NEU Collective seamlessly combines hospitality and vacation experiences through its range of hotels and food and beverage outlets. Nestled in the heart of Gzira, 115 The Strand Hotel, Urban Rooms, and Strand Suites serve as perfect pied-à-terre options, allowing guests to immerse themselves in the local Mediterranean lifestyle. Guests can enjoy convenient access to Bookbites Café and Strand Café for refreshing beverages or quick bites.
The Cumberland Boutique Hotel, located on St. John Street, stands as a landmark offering tranquil surroundings and sweeping views of the Grand Harbor.
The NEU Collective takes pride in its diverse food and beverage offerings, showcasing authentic Mediterranean flavors. Grana Restaurant, located in Sliema and Valletta, provides the perfect setting to indulge in delicious Italian gourmet cuisine and share memorable moments with friends and family.
If you have a flair for leadership and enjoy coordinating all front desk activities, including managing calls, reservations, and guest services, and if you are passionate about seeing your team succeed, we would love to hear from you.
Responsibilities:
- Oversee the daily operations of the front desk, ensuring efficient check-in and check-out processes, handling guest requests, and resolution of issues.
- Provide continuous and objective feedback and perform performance reviews while continuously guiding the team.
- Prepare and analyse reports on occupancy rates, revenue, and other performance metrics, identifying areas for improvement and implementing strategies to optimize revenue and guest satisfaction.
- Plan, prepare and monitor the budget, as well as keep records of office expenses and costs.
- Scheduling shifts and supervising the Front Office team.
- Stay updated on industry trends and best practices in hospitality management and implement improvements as appropriate.
- Foster a positive work environment that promotes teamwork, professionalism, and excellence in guest service.
The potential candidate will ideally possess the following skills and qualities:
- Excellent command of the English language; other languages would be an asset.
- Previous experience within the field of customer service or front desk in a supervisory or managerial role.
- Proficiency in computer literacy.
- Able to work shift duties, including evenings, nights, weekends and / or holidays.
