Job Description
The job holder is responsible for all sales activities for ST Group including but not limited to ST Hotels, ST Projects, and ST Properties.
The OM will act as the Duty Manager and as such the job holder will be responsible for overseeing daily operations, ensuring employee productivity, monitoring the efficiency of all processes, and creating a positive work environment for employees.
Key Responsibilities
- The OM will meet regularly with the GM to stay updated with organisational changes, issues, and improvements.
- Keep track of monthly, quarterly, and yearly goals.
- Assists the GM to assess and improve processes and policies.
- Upholds and enforces company policies.
- Trains new employees and organises training programs to enhance the job skills and performance of hotel staff.
- Assists the Human Resources Manager (HRM) in addressing employee complaints or performance issues as needed.
- Check with employees regularly to determine job satisfaction.
- Schedules shifts and make changes to rosters as required.
- Assists the GM in creating the department’s budgets.
- Addresses guest issues and complaints.
- Ensures proper upkeep of all buildings and assets of the company.
- Oversees the security of each property in the ST Group and brings to the attention of upper management issues of maintenance to the property.
- Coordinates between the different departments of the hotels to ensure smooth and efficient operations.
- Communicate guest reviews with departmental supervisors for improvement.
- Establish communication channels to interact with customers in order to obtain their feedback and assist with the resolution of problems.
- Organize and follow up on purchase requisitions as required.
- Inspect hotel stores to check available stock and determine the need for stocking.
- Hire contractors and deal with vendors to ensure the provision of high-quality products and services.
- Schedule work shifts and tasks for hotel staff according to requirements.
- Ensures that all front-line staff are well groomed and in the correct uniform.
- Contact clients to schedule and plan the details of an event or conference.
- Ensures proper security of keys and cash handling.
- Ensures proper standards are observed regarding the health and safety of guests and employees and will bring any deficiencies to the attention of the GM.
- Develops and monitors the proper procedure for HACCP.
- Ensures that all kitchens maintain the proper records for cleaning and temperatures.
- Observe the correct protocol as regards GDPR.
- Ensures that no harassment or bullying occurs in the workplace and brings any such instance to the attention of the HRM and the GM.
