Job Description
The IT Support Team Leader is responsible for overseeing our IT Support team, ensuring the highest level of support across all Religa studios and partner locations. This position demands a team player who is not only technically proficient but also an organized, people-oriented person capable of supporting our IT Support team through the rapidly evolving landscape of live gaming technology.
Responsibilities:
- Lead the onsite technical support team across multiple studios and locations.
- Develop, update, and maintain comprehensive technical documentation to align the technical team with the latest installations, changes, and updates.
- Ensure efficient operation of 1st line support and escalation processes, minimizing delays and optimizing response times across all platforms.
- Conduct interviews and oversee the hiring process for new IT Support team members, ensuring the recruitment of highly skilled and compatible individuals.
- Foster a culture of continuous learning and improvement within the Technical Support Team, encouraging professional development and staying ahead of industry trends and technologies.
Qualifications:
- Proven experience in technical support within the gaming or related high-tech industries.
- Exceptional organizational and management skills, with a demonstrated ability to lead and motivate a diverse team.
- Excellent communication and interpersonal skills, capable of building strong relationships across departments and with external partners.
- Proficiency in the latest gaming technologies and systems, with a commitment to ongoing professional development.
- A people-oriented approach, with a track record of effective team management and development.
