Job Description
A vacancy has arisen within Food Chain Ltd as an IT Specialist, to define, implement and support the company’s IT network, infrastructure, and other technical services and platforms in line with the overall business plan and within the established and approved broader IT architecture.
Food Chain Ltd operates 18 stores in total across Malta for Burger King, Pizza Hut, KFC and Boost.
At Food Chain we make sure all our employees are fully trained to be able to perform at their best. We pride ourselves on the growth opportunities and benefits available to the employees.
Main tasks and responsibilities
- Provide first-line technical support to end-users through various channels, including phone, email and in-person.
- Collaborate with vendors for system upgrades and enhancements.
- Troubleshoot and resolve hardware, software, and network issues promptly to ensure minimal downtime.
- Assist in the installation, configuration of software applications and hardware.
- Monitor and maintain the restaurant’s network infrastructure.
- Conduct routine maintenance of computers, printers and other hardware in stores.
- Manage inventory of IT equipment and peripherals.
- Maintain accurate documentation of support interactions, solutions, and system configurations.
- Contribute to the development of user guides and training materials to empower end-users.
- Coach staff on basic IT procedures and system usage.
- Educational and skill requirements
- Bachelor of Science in Business and Information Technology.
Possess a clean driving license
- Basic understanding of hardware, software, and networking concepts.
- Strong problem solving skills with the ability to learn quickly in a dynamic environment.
- Excellent communication skills, both verbal and written, with a customer-focused mindset.
- Eagerness to collaborate with team members and contribute to a positive work environment.
Job benefits
- Opportunity for career growth and advancement within a rapidly expanding organisation.
- Exposure to a diverse range of IT projects, providing a platform for skill development.
- Competitive compensation and benefits package.
- Ongoing training opportunities to enhance your technical expertise.
