Job Description
The Head of Technical Support is a critical role responsible for overseeing our technical support team, ensuring the highest level of support across all RELIGA studios and partner locations. This position demands a strategic leader who is not only technically proficient but also an organized, people-oriented manager capable of guiding our technical team through the rapidly evolving landscape of live gaming technology.
Responsibilities
- Lead and manage the onsite technical support team across multiple studios and locations.
- Develop, update, and maintain comprehensive technical documentation to align the technical team with the latest installations, changes, and updates.
- Ensure efficient operation of 1st Line Support and escalation processes, minimizing delays and optimizing response times across all platforms.
- Conduct interviews and oversee the hiring process for new technical support team members, ensuring the recruitment of highly skilled and compatible individuals.
- Foster a culture of continuous learning and improvement within the technical support team, encouraging professional development and staying ahead of industry trends and technologies.
Qualifications
- Proven experience in technical support leadership within the gaming or related high-tech industries.
- Exceptional organizational and management skills, with a demonstrated ability to lead and motivate a diverse team.
- Excellent communication and interpersonal skills, capable of building strong relationships across departments and with external partners.
- Proficiency in the latest gaming technologies and systems, with a commitment to ongoing professional development.
- A people-oriented approach, with a track record of effective team management and development.
