Responsible Gaming Analyst

  • Basis:  Full-Time (Hybrid / Nights)
  • Closing Date:  03 May, 2024
  • Job Ref:  KMP-89895

Job Description

Welcome to Pinnacle, the ultimate destination for sports enthusiasts seeking an exhilarating sportsbook and gaming experience!

Established in 1998, we have solidified our position as one of the globe’s foremost licensed online gaming companies. With our cutting-edge offerings, we guarantee an electrifying experience that will keep you on the edge of your seat.

Pinnacle invites you to join our team and become an instrumental figure in the exciting realm of sports betting. Our vibrant team is fueled by passion and driven by innovation, working together to redefine the landscape of sports betting and gaming. Together, we constantly strive to surpass limitations and deliver unparalleled experiences to sports enthusiasts worldwide. Prepare yourself for a thrilling journey and discover sports in an entirely new dimension with Pinnacle.

To support our continued growth, we are currently looking for a Responsible Gaming Analyst.

Apply and join our team today!

Job Purpose
The ideal candidate will possess a sound knowledge of the policies and procedures relating to responsible gambling as well as a passion to drive change to improve procedures and practices.

You will have a proven history of working in the online gambling industry with solid experience of managing regulatory risk in relation to responsible gambling. In addition, you will be highly literate, demonstrate strong leadership skills and have the ability to communicate clearly and effectively at all levels.

This role is aimed at covering the night shift 5pm to 2am EST and is based in Malta.

Essential Job Functions / Main Duties and Responsibilities

  • Management of the Responsible Gambling duties;
  • Drive Responsible Gambling culture across all business areas to ensure a long-term and sustainable business for Pinnacle by ensuring that Responsible Gambling is an integral part of the daily operations;
  • Proactively monitor and review players’ accounts ensuring they are playing responsibly whilst meeting our regulatory requirements in their terms and conditions of play;
  • Making informed decisions determining appropriate mitigation actions for any risk identified;
  • Act as point of contact for escalations for Responsible Gambling cases and complaints;
  • Plan and Implement Key Responsible Gambling initiatives across the business;
  • Responsible for delivery, implementation and monitoring of the Responsible Gambling Program and its effectiveness;
  • Proposing, developing and implementing new ideas to drive the business forward, whilst maintaining an exceptional level of customer service;
  • Review internal policies and procedures to ensure that they are compliant with all statutory or legal requirements. Keep up to date with regulatory changes ensuring we are being compliant;
  • Monitor best practice across our industry and suggest improvements to our strategies for Pinnacle as appropriate;
  • Supporting senior analysts in driving awareness and promoting responsible gambling across the business;
  • Recommending policies and procedures to enhance the effectiveness of Responsible Gambling programs;
  • Support and manage the implementation across all customer areas of our Responsible Gambling Program;
  • Regular review and QA of Responsible Gambling processes to ensure compliance and adherence to our policies;
  • Analyzing information from a variety of sources to identify risky behaviour and prevent problem gambling;
  • Communicate company goals, safety practices and efficiency to the team when it comes to Responsible Gambling;
  • Be available for potential ‘on standby’ instances throughout the year.

Skills and Qualifications

  • Solid knowledge of AGCO, SGA and MGA gambling social responsibility requirements;
  • Background in the online gambling industry;
  • Experience assessing risk and regulatory concerns;
  • Good problem-solving and decision-making skills;
  • Proven experience in leading/influencing others;
  • Effective networking skills;
  • Data analyzing and report writing skills;
  • Understanding of data-driven analytics;
  • Great planning, organizational and analytical skills;
  • Good understanding of a review / iterate / improve approach;
  • Shows the ability to communicate effectively with senior stakeholders.