Job Description
We are currently seeking Core Systems Support Personnel to join our team.
Purpose
Being proficient in operating all gaming systems employed by National Lottery, as well as other ancillary systems, to ensure smooth operations of the organisation, whilst actively contributing to its growth.
Key Responsibilities
- Operating the gaming systems
- Operating the lottery system, sports betting and slot machines back office systems
- Back office configurations
- Retailer, equipment, attendants’ configurations
- Performing draw procedures
- Daily procedures and monitoring
- Operating and maintaining testing / staging environment
- Maintaining and enhancing team procedures and checklists
- Providing technical and second-line support
- Provide technical and second-line support to NL Support and Field Support Technicians
- Perform remote technical troubleshooting
- Main point of contact for issue escalation to third parties
- Operating multimedia and other ancillary systems
- Operating and maintaining retail display solution
- Uploading and scheduling multimedia content on retail display solution
- Customer Acceptance Testing (CAT)
- Testing of lottery gaming system changes
- Testing of retail terminals’ software releases
- Testing of back office system changes
- Testing of internal applications and 3rd party integrations
CAT Includes
- Validation of delivered software against defined specifications
- Bug identification
- Validation of controls in place
- Providing feedback and proposing improvements
- Reporting of CAT observations to the relevant entity delivering the software
Role Requirements
Education and minimum qualifications
- IT-related diploma or certification, preferably in Information Systems
Work Experience
- Not a requirement
