Job Description
Middlesea Assist Ltd is looking to recruit a full-time Contact Centre Agent. The role is on a 24/7 shift basis but entails mostly working between 6am and 10pm. The main duty of the Contact Centre Agent is to handle incoming calls for assistance services and dispatch the needed service within the agreed time frame.
Job responsibilities and duties:
- Answer and handle incoming calls for assistance services
- Correspond with the contractor network by phone or email
- Receive and handle online chats
- Resolve and document call information according to standard operating procedures
- Other contact centre-related duties as may be assigned
Qualifications and skills:
- Proficient in main Microsoft applications including the ability to learn and navigate new software
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to effectively manage multiple priorities and work in a dynamic environment
- Speak and write fluent Maltese and English
- Knowledge of basic home installation (would be considered an asset)
- Experience in a call centre environment (would be considered an asset)
- Knowledge of customer service practices and principles (would be considered an asset)
Benefits upon employment:
- A gross annual salary of €19,200
- Shift allowance
- Paid breaks and comfort breaks
- Towing and Home Assistance benefit
- Discounted insurance products
- On-the-job training throughout your career
Benefits after 3 months of employment:
- 1-2 days work from home
Benefits upon successful completion of the probation period:
- Birthday leave
- Off-peak leave
- Production bonus
Benefits after one year of employment:
- Health insurance
- Variable salary
