Job Description
We are seeking a dynamic and experienced Retail Area Manager to oversee the operations of multiple retail locations within a designated area. The ideal candidate will have a proven track record of successful team management, exceptional leadership skills, and a passion for driving sales and delivering outstanding customer service.
Duties and Responsibilities:
- Manage and oversee the daily operations of multiple retail outlets within the designated area.
- Develop and implement strategies to drive sales and achieve targets.
- Ensure that each outlet meets and exceeds performance metrics, including sales goals and customer satisfaction.
- Provide leadership and support to outlet leaders and staff, including suggesting training, coaching, and performance management.
- Monitor inventory levels and ensure appropriate stock levels to meet customer demand.
- Implement company policies and procedures, ensuring compliance across all outlets.
- Provide customer feedback to identify opportunities for improvement and growth.
- Collaborate with other departments.
- Address any operational issues or customer concerns in a timely and effective manner.
Job Requirements
- Previous experience in a leadership role, preferably as a Team Leader, Supervisor or Assistant Manager.
- Strong leadership and management skills, with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills, with the ability to build relationships with customers and team members.
- Proven track record of achieving targets and delivering outstanding customer service.
- Strong analytical and problem-solving abilities.
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
- Knowledge of retail and / or telecoms operations.
Encouraging Diversity
We aim to recruit the best person for the job, from all backgrounds. We encourage applications from women, people with disabilities and other diverse backgrounds, as we want a diverse workforce with different perspectives, views, and experiences. We’re happy to discuss flexible working, however there is no obligation to raise this at the application stage.
Melita has held the Equality Mark from the National Commission for the Promotion of Equality since 2010.
