Job Description
About the company
Since our founding in 2015, Meeting Point Hotels has offered business travelers and vacationers a convenient and comfortable stay. Boasting a portfolio of five brands encompassing more than 60 hotels and 14,000 rooms, we provide a home away from home in 8 countries. Meeting Point Hotels properties are located in sought-after seaside locales and designed to provide affordable, enjoyable experiences that combine the privacy, space and convenience of a serviced apartment with the services and amenities of a hotel. While our hotels differ in design and particular services offered, they all offer an array of accommodation choices and a world-class level of hospitality. Casual and serving hospitality with a local flair is the best way to describe Meeting Point Hotels. The Meeting Point Hotels collection of brands includes Design Plus Hotels, KAIRABA Hotels and Resorts, Lemon and Soul Hotels and LABRANDA Hotels and Resorts.
The resorts and hotels are distributed from the Canary Islands, Morocco, Malta, Italy, Croatia, Greece, Turkey and Egypt.
For our Meeting Point Hotels Malta team, we are currently looking for a Guest Relations Executive, based in Malta, Mellieha to support Guest Relations Manager in day-to-day operations.
Reporting directly to the Guest Relations Manager, duties include but not limited to:
- Promoting the LABRANDA brand, as well as the Hotel services to internal and external customers;
- Making contact with as many guests as possible on the premises of the Hotel;
- Acting proactively rather than reactively to any potential problems which could possibly result in complaints;
- Obtaining feedback from guests about their holiday and the Hotel services;
- Providing them with the correct information, advice and guidance about the Hotel facilities and services;
- Encouraging satisfied guests to write positive reviews;
- Offering assistance and internet facilities to guests to facilitate the review upload process;
- Checking the reviews and other platforms daily and every time when on duty to monitor positive and negative comments;
- Assisting the GR Manager with putting up appropriate comments and replies in response to customer reviews by the Hotel if required;
- Assisting the management in any requests related to the French / German language and which could be non-guests related;
- On a constant basis, keeping abreast with local cultural and current events in order to inform the guests accordingly;
- Be flexible to work a varied schedule as determined by your direct superior.
The selected candidate must:
- Minimum of 1 year experience working in a front office position;
- Advanced knowledge of the French / German Language will be an asset;
- Ability to work in a dynamic and challenging environment;
- Able to work a flexible schedule according to business needs;
- Ability to handle multiple tasks.
