Medilink International

HR Operations Manager

  • Basis:  Full-Time
  • Closing Date:  25 Apr, 2024
  • Job Ref:  KMP-89741

Job Description

This role is responsible for the management of the HR Operations department of all human resources activities for existing projects and new projects within the assigned regions. This position works closely with Individual Project and Operations Managers to ensure operations receive quality HR support through the company’s areas of operation.

Main Responsibilities:

  • Mentor Senior Operations staff in adherence to the company’s HR policies and SOPs.
  • Assume overall responsibility for the HR filing system.
  • Take ownership of Medilink HR policies and procedures together with the Corporate HR department and partake in assuring that the procedures in question remain applicable, improved and relevant in line with changes that happen from time to time.
  • Highlight gaps in the HR processes and lead the identification and implementation of any in-country work instructions in line with in-country regulatory and statutory requirements.
  • Monitor the team regarding recruitment, creation of talent pools and sourcing of required operations-related positions.
  • Liaising with clients and Project and Regional Managers regarding the mobilisation of staff members.
  • Implement HR strategies and initiatives aligned with the overall business strategy.
  • Identify and recommend improvements to internal standard operating procedures, including team restructuring and morale building.
  • Recruiting, onboarding and coaching operations-related staff for the present and future needs of the company.
  • Maintaining a smooth onboarding process.
  • Training, counselling, and coaching HR Operations team members.
  • Lead any departmental investigation involving HR-related matters and implement HOD-approved corrective actions.
  • Ensure the organisation and execution of onboarding / offboarding duties and forms.
  • Review company HR policies and procedures to ensure up-to-date and legally relevant as well as operationally efficient and liaise with the Head of SHRM as required.
  • Act as HOD / departmental representative when delegated.
  • Be a reference point for departmental / section actions and decisions.
  • Handle emergencies.
  • Create regular reports indicating trends and usage for HOD.
  • Ensure efficient performance, engagement and quality of service delivery by the HR Operations team to all sites.
  • Ensure engagement and fair treatment of all Operations staff.
  • Participate in all HR, Quality and HSSE initiatives.
  • Ensure the proper collation and interpretation of HR-related metrics.
  • Prepare HR-related reports on a regular basis for senior Management as directed from time to time.
  • Any other responsibility commensurate with competencies, skills and experience.
  • Adhere to all company HSSE policies and initiatives and proactively promote a HSSE environment.
  • Promote any duties assigned by the company from time to time, commensurate with the employee’s skills, competencies and experience.

Skills and Competencies:

  • Excellent communication skills, able to communicate at all levels.
  • People-oriented and results-driven.
  • Excellent active listening, negotiation and presentation skills.
  • Strong attention to detail.
  • Highly organised.
  • Able to work under pressure, in a team and on his / her own initiative.
  • Able to make quick decisions under pressure.
  • Excellent time management skills.
  • Confident user of the Microsoft Suite.
  • Able to work in ambiguous environments.
  • Able to respect deadlines and focus on delivering on time.


  • Ideally have a minimum of 3 years of experience with operations-related HR, and general management.


  • Bachelor in HR or relevant field from a recognised academic or industry body such as CIPD.


  • High proficiency in English.
  • Ideally proficient in any of the following languages:
    • French.
    • Arabic.
    • Spanish.
    • Portuguese.
    • Any additional languages would be an advantage.