Job Description
From humble beginnings, Marriott International has grown into one of the world’s largest travel companies – encompassing 30 brands in over 120 countries worldwide.
It is Marriott’s pursuit of excellence and adherence to core values that have made all this possible: putting people first, whether it is our guests or our colleagues; doing our bit to take care of our environment; operating with integrity and being prepared to adapt to different circumstances. These are the hallmarks of a Marriott.
At Marriott, we seek people who are positive, creative, dedicated, and passionate about everything they do and who are proud to be associated with one of the most recognisable hospitality brands in the world. This is where you come in to join our Loss Prevention team.
Responsibilities:
- Perform loss prevention (Security) duties as required, covering vacation leave and sick leave.
- Lead and inspire the Loss Prevention team, providing guidance and support to ensure the highest standards of safety and security for guests and staff.
- Conduct regular training sessions for the Loss Prevention team, ensuring that all members are well-versed in security protocols and procedures.
- Monitor adherence to standard operating procedures.
- Generate detailed reports on security activities, incidents, and trends, and provide regular updates to management.
- Filing information related to incidents / accidents.
- Maintains complete knowledge of and compliance with departmental and resort policies / procedures.
- Maintain confidentiality regarding any information or action required in the course of duties in accordance with corporate and legal requirements.
- Provide and assist all officers and scheduling of rosters.
- May be required to testify (criminal or civil) in court.
- Provide guests and owners with accurate information; be knowledgeable of all aspects within the hotel and surrounding area.
- Perform initial investigations and follow-up to complaints, accidents, and incidents.
- Respond to all emergency calls, following established emergency procedures.
- Motivates staff and creates a cohesive team.
- Support Director of Loss Prevention to develop, implement and manage safety and loss control programs and initiatives.
- Creates and ensures daily completion of staff checklists and necessary reports.
- Administrative functions related to the normal course of duties, i.e.: filing, report distribution photocopying, faxing, etc. as needed.
Requirements:
- Proven experience in a loss prevention or security leadership role.
- Excellent leadership and communication skills.
- Knowledge of security protocols, surveillance systems, and emergency response procedures.
- Strong attention to detail and the ability to make quick, effective decisions.
- Must acquire CPR, basic first aid, and AED certification within 90 days of hire / placement.
- Strong communicator, informal influencer, and motivator.
- Knowledge of investigation / interviewing skills.
- Familiarity with local laws and regulations related to hotel security.
- Must be computer literate.
- Able to work all shifts including weekends.
