Job Description
Job Overview
The Customer Success Executive shall be the first point of contact for customers when they are signed up to ISB’s SaaS Real Estate Agency Technology. The onboarding process and initial training are core aspects of this role and this customer relationship shall develop further through ongoing customer communications and the handling of queries and support tickets. The Customer Success Executive shall liaise directly with the Development team in order to be supported on technical matters as well as with the Sales team in order to be aware of the pipeline of new clients.
Responsibilities and Duties
- Client onboarding and training.
- Customer support.
- Customer retention.
- Responsible for identifying any up-selling and cross-selling opportunities for clients.
- Communicate regularly with customers to ensure they are using the ISB products correctly and to their full potential.
Qualifications and Competencies
The typical person carrying out this role shall have the following qualifications and competencies:
- Preferably has a minimum of 2 years experience in support in a software development and services environment and experience working with Software teams.
- Preferably has at least 2 years experience dealing with customer care and client relationships.
- Experience in the real estate sector or a flair for the real estate sector is an asset.
- Can communicate clearly and fluently (oral and written) in English.
