The Phoenicia Malta


  • Basis:  Full-Time
  • Closing Date:  14 Jul, 2024
  • Job Ref:  KMP-91676

Job Description

Besides, being a historical 5-star gem, a cherished national treasure, and a beloved local landmark, The Phoenicia has been attracting stars, socialites and the crowned heads of Europe for over 76 years. All our guests and employees alike are our very own ‘stars’, our pride and joy.

Our commitment to work is the fruit of a unique collaboration and a truly professional philosophy. We are all about giving a beautiful part of ourselves in each aspect of our thriving hotel operations. We promise you that it will be a seriously enriching growth experience. A career you will always be proud of.

Discover more, today.

You are an energetic and passionate person thriving to ensure that all our guests receive the best hotel experience from the moment they arrive till they depart.

The ultimate goal of all our staff is to ensure that our guests enjoy their visit to The Phoenicia so much that by the time they leave, they are already planning to come back.

Duties and Responsibilities:

  • Greet and welcome guests and visitors to the hotel.
  • Greet visitors and guests on departure, wishing them a pleasant journey.
  • Open cars / taxis doors arriving at the hotel and give help to people in need, especially old, disabled, children, and people carrying heavy loads.
  • Remove all items of luggage from the vehicle of the guest and call a porter to take delivery of guest’s luggage into the hotel.
  • To call taxis for guests and visitors, to open doors as appropriate and to give directions as required.
  • To direct traffic on the hotel forecourt and to ensure that the forecourt and entrance are not obstructed in any way and kept clean and tidy at all times, including the lobby area.
  • To valet park guest cars in the hotels’ allocated car parking spaces. (Ballroom car park).
  • Handle all guests’ requests, queries, comments and complaints in a courteous and prompt manner, taking the necessary action steps and ensuring follow-through where required.


  • Excellent communication skills and a professional presentation.
  • In possession of a clean driving license.
  • Highly responsible and reliable.
  • Ability to work well under pressure in a fast-paced environment.
  • Ability to work cohesively with fellow colleagues as part of a team.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.

To apply send your application letter and CV via the apply button below.