Job Description
Job Overview
Under the general direction of the Director of Conference and Events or his / her delegate, and within the limits of the established IHG and local Hotel policies and procedures, is responsible for booking and servicing group enquiries while providing exceptional customer service to guests and clients of the hotel.
Main Responsibilities
- Responsible for MICE groups in the hotel from enquiry to signing of contract.
- Build and maintain a rapport with local DMC’s and international PCO’s.
- Coordinates all activities to maintain and increase revenue through added business volume.
- Implements the hotel’s MICE sales processes, duties include but are not exclusive to, MICE-related requests for proposal, follow-ups, negotiation and contracting of group-related business.
- To be able to use market knowledge to identify sales opportunities and propose specific solutions.
- Close follow-up on new leads.
- Liaise with the Events department closely to handle logistics pertaining to every group.
- Meets and entertains guests and clients on a regular basis to establish and maintain good business relationships and ensure customer satisfaction.
- Develop awareness and reputation of the hotel and the brand in the local community.
Skills and Experience
- Excellent interpersonal and communications skills with the ability to connect and build rapport with a diverse range of colleagues and customers.
- Display excellent attention to detail and organisational skills.
- Can multitask and work under pressure.
- Driven and ambitious to consistently deliver and exceed service standards.
- Candidates must possess strong analytic and presentation skills as the role will frequently interact with marketing, business development and sustainability personnel in customer-facing sales opportunities.
- Knowledge of Opera, Delphi, Meeting Broker and Cvent.
We genuinely care about people, and we show this through living out our promise of true hospitality each day. It’s what connects every colleague in all IHG® hotels.
Each IHG® hotel brand delivers true hospitality in their own way, and at the heart of it all are specific, core service skills.
We believe in
- True attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
- True confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
- True listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
- True responsiveness: is about providing guests with what they need and doing so in a timely and caring manner.
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing, and understanding people.
