Job Description
InterContinental Malta is looking for Food and Beverage Supervisor. If you want to be a part of our story, this is your chance to join a talented team in which you will be challenged to learn and develop your skills through persistence to achieve perfection.
Responsibilities:
- Ensuring a consistently high standard of service, smart and well-trained staff who are directed and always trained.
- Assist the Restaurant Manager in the daily operations and helping with tasks.
- Making sure that standards, behaviour, and proper grooming is always adhered to.
- Scheduling restaurant staff and delegating tasks.
- Supervising the preparation, display, and delivery of food and drinks as well as making sure to provide prompt and friendly customer service.
- Settle customer complaints.
- Be responsible for all money transactions, cash float and billing procedures.
The duties and responsibilities described in this job description are not a comprehensive list, and as such additional tasks may be assigned to the employee from time to time.
Skills and Experience:
- Food and beverage background, with a minimum of 2 years’ experience would be considered an asset.
- Ability to work on own initiative as well as in a team environment.
- Knowledge of health and safety regulations.
- Excellent English both written and verbal, any other language ability will be an advantage.
- Knowledge in IT / Micros POS and systems: Test run, optimize, feedback and train, as needed, all team members on operating the system.
We genuinely care about people, and we show this through living out our promise of true hospitality each day. It’s what connects every colleague in all IHG® hotels.
Each IHG® hotel brand delivers true hospitality in their own way, and at the heart of it all are specific, core service skills.
True Attitude:
- Being caring, wanting to make a positive difference, and building genuine connections with guests.
True Confidence:
- Having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
True Listening:
- Focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
True Responsiveness:
- Is about providing guests with what they need and doing so in a timely and caring manner.
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing, and understanding people.
