Job Description
We are currently seeking a Chef de Rang (Head Waiter) to join our team.
Responsibilities include:
- Performing all duties corresponding to the station / area where s/he is assigned by a supervisor as per the departmental standards
- Communicating with internal and external customers in a polite, courteous and constructive manner
- Promoting the services and facilities of the Hotel to guests, visitors and suppliers
- Assisting the kitchen staff to replenish buffet items
- Greeting guests upon arrival at the outlet
- Taking beverage orders, utilising suggestive selling techniques
- Anticipating guests’ needs and responding promptly and efficiently
- Being familiar with all hotel services and local attractions to respond to guest inquiries
- Handling guest complaints politely, ensuring guest satisfaction
- Inputting orders into the POS system or using legible document orders when the system is down
- Being knowledgeable of the POS and manual systems procedures in relation to billing procedures
- Preparing bills and presenting them to guests for payment
- Being knowledgeable on all food and beverage items served in all the F&B outlets
- Acquiring and using names of regular guests
- Checking quality and amount of all stock and supplies using checklists
- Inspecting the outlet for cleanliness, working condition and proper furniture / equipment set up. Reporting and rectifying any deficiencies with the respective department
