Job Description
See more. Do more. Be more.
We are looking for enthusiastic Telesales Agents to turn lead opportunities into actual sales figures and be rewarded. Are you well-versed to engage in conversations with customers both on the phone and digitally? Do you want to become a real sales generator in a fast-paced and dynamic environment? Then GO is presenting you with an opportunity not to be missed…
Sounds like you? Here’s what you need to have to match our requirements:
- An Ordinary level of education;
- Be IT literate and conversant with the latest Office Automation tools, preferably ECDL;
- Good interpersonal and strong communication skills in both English and Maltese;
- Ready to work from a script but also flexible and creative while communicating with customers;
- Ability to learn about products and services and explain them to prospects;
- Work independently with or in a team to achieve monthly sales quota and facilitate future sales;
- Highly motivated and sales-driven with sales targets;
- Be flexible in working hours, including weekday evenings and weekends;
- Possess good problem-solving skills;
- Have good organisational skills;
- Ability to work with minimal supervision;
- Previous sales experience preferably in a telesales or online sales environment would be an asset.
Does this describe you? Here’s a glimpse of what you will be doing in this role:
- Maintain profitable and productive relationships with customers by cross-selling or up-selling;
- Communicate with customers through incoming or outgoing phone calls, e-mails, chats and ad-hoc customer visits to GO’s premises;
- Respond to customer queries and sales leads follow up promptly and professionally;
- Perform online sales activities to achieve company sales objectives;
- Update customer database with contact details and interest information from prospective customers to be contacted;
- Maintain up-to-date knowledge about product information and promotions;
- Stay abreast with online marketing trends and competitors;
- Attend sales training and educational programs for professional development;
- Ask questions and build rapport to understand customer requirements and close sales;
- Process orders / agreements in an accurate manner;
- Schedule delivery of equipment and technician appointments when required;
- Handle grievances to preserve the company’s reputation;
- Other duties as required by line management from time to time.
What’s in it for you?
Joining our team comes with a lot of benefits! Here’s a glimpse of what we’ll offer you for being brilliant:
- Benefit from working within a hybrid organisation, enjoying a balance between working from the office or any other location of your preference;
- No more bills! Free unlimited GO services for your home and mobile;
- Four weeks of paid birth leave for all non-birthing parents;
- Private Hospital Health Insurance, to protect you from unexpected, high medical costs;
- A budget to spend on your own personal and/or professional development;
- Therapy sessions to support your needs in collaboration with Richmond Foundation;
- A budget dedicated to your children’s summer school costs;
- The opportunity to work from literally anywhere – being able to work from abroad;
- … and more!
We’ll recruit as soon as we find our match. Don’t think twice – apply now!
