Job Description
We are currently seeking a System Engineer (Sys Ops) to join our team.
Responsibilities include but are not limited to:
- Maintaining system availability by ensuring monitoring is in place, capacity planning and update management.
- Planning and executing ongoing maintenance systems under the scope of Internal IT and as-a-service offerings.
- Ensuring system performance and availability is up to the agreed standards – carrying out audits and tests and documenting results.
- Train and build high-quality documentation to allow for the spread of knowledge within the team and also within other teams to allow for tasks to be carried out by the NOC team.
- Manage the company’s Microsoft 365 environment to maximise the benefits of the platform and deploy appropriate security and automation functions.
- Ensuring all systems are properly documented, with the relevant documentation updated as needed.
- Automate across all platforms to increase efficiency.
- Record changes happening across the platforms and keep a change management log. Plan maintenance windows when a change is disruptive.
- Ensure that all systems are inventoried and that inventory is kept up to date.
- Provide advice to internal users on software or hardware requests that they may need from time to time.
- Participate in IT audits.
- Onboarding, administering and performing operational tasks in customers’ environments.
- Working at the system support level on day-to-day operational issues, requests and project tasks involving various technologies e.g. Azure, Windows server, Linux servers, patching tools and server virtual machine sizing.
- Proactively scheduling preventive maintenance and service enhancements to customers’ managed environments across systems, networking, security, and cloud.
- Taking ownership of issues, with a sense of urgency, and using sound judgement to prioritize and resolve problems.
- Working with the commercial team to identify customer requirements and help build the right solution.
Required skills:
- Experience with server-grade hardware, Windows and Linux systems.
- Experience with SQL servers.
- Experience with Monitoring Systems and supporting systems (Nagios, Grafana etc).
- Experience with Microsoft 365, Azure and AWS.
- Experience with VMWare and Microsoft Hyper-V.
- Documentation skills.
