Job Description
As a Retail Manager, you will blend your ability with strong leadership skills to drive sales success and foster a customer-centric environment within our dynamic retail setting.
Vacancies are available in the following departments:
- Beauty.
- Womenswear.
- Contemporary womenswear.
- Streetwear.
- Eyewear and accessories.
- Men sartorial.
Kindly specify your preferred department in your communication.
Essential duties and responsibilities:
- Demonstrate a deep understanding of trends, competitor offerings, and customer preferences.
- Develop data-driven strategies to surpass sales targets by analysing category performance.
- Collaborate with marketing and visual merchandising teams to create an engaging customer experience.
- Establish clear goals and expectations for the team to cultivate a customer-centric and results-oriented atmosphere.
- Provide continuous coaching and feedback to client advisors to enhance their ability to deliver personalized service.
- Lead by example on the sales floor, showing exceptional service standards and a customer-centric approach.
- Oversee recruitment, onboarding, and training processes to ensure new hires embrace a customer-centric mindset.
- Collaborate with store manager and human resources to address employee relations issues and keep a positive team culture.
Qualifications and experiences:
- Minimum 2-3 years of luxury or high-end retail management experience, preferably within the sector.
- Track record of surpassing sales targets and delivering exceptional results.
- Strong leadership skills to motivate, inspire, and coach team members effectively.
- Market knowledge: In-depth understanding of market trends and customer preferences.
- Exceptional communication, interpersonal, and relationship-building abilities.
- Genuine passion for providing exceptional service and fostering lasting client relationships.
- Customer centricity advocate: Prioritize the customer experience and inspire the team to do the same.
- Team player: flourish in a fast-paced, results-driven environment.
Attributes:
- Leadership excellence: Demonstrates strong leadership skills to inspire, motivate, and guide the retail team towards achieving goals and delivering exceptional service.
- Customer-centric approach: Prioritizes the customer experience and fosters a culture of customer satisfaction and loyalty throughout the retail environment.
- Strategic thinking: shows the ability to develop and implement strategic plans to drive sales growth, optimize inventory management, and enhance overall operational efficiency.
- Results-driven focus: Sets clear goals and targets for the retail team, regularly tracking performance metrics and taking proactive measures to drive sales, maximize profitability, and achieve business goals.
- Team development: Nurtures talent within the team through coaching, training, and mentorship, empowering individuals to reach their full potential and contribute to the success of the retail operation.
- Problem-solving skills: Quickly identifies and addresses challenges or issues that arise within the retail environment, implementing effective solutions to maintain smooth operations and customer satisfaction.
