Retail Manager

  • Basis:  Full-Time
  • Closing Date:  27 Apr, 2024
  • Job Ref:  KMP-89771

Job Description

As a Retail Manager, you will blend your ability with strong leadership skills to drive sales success and foster a customer-centric environment within our dynamic retail setting.

Vacancies are available in the following departments:

  • Beauty.
  • Womenswear.
  • Contemporary womenswear.
  • Streetwear.
  • Eyewear and accessories.
  • Men sartorial.

Kindly specify your preferred department in your communication.

Essential duties and responsibilities:

  • Demonstrate a deep understanding of trends, competitor offerings, and customer preferences.
  • Develop data-driven strategies to surpass sales targets by analysing category performance.
  • Collaborate with marketing and visual merchandising teams to create an engaging customer experience.
  • Establish clear goals and expectations for the team to cultivate a customer-centric and results-oriented atmosphere.
  • Provide continuous coaching and feedback to client advisors to enhance their ability to deliver personalized service.
  • Lead by example on the sales floor, showing exceptional service standards and a customer-centric approach.
  • Oversee recruitment, onboarding, and training processes to ensure new hires embrace a customer-centric mindset.
  • Collaborate with store manager and human resources to address employee relations issues and keep a positive team culture.

Qualifications and experiences:

  • Minimum 2-3 years of luxury or high-end retail management experience, preferably within the sector.
  • Track record of surpassing sales targets and delivering exceptional results.
  • Strong leadership skills to motivate, inspire, and coach team members effectively.
  • Market knowledge: In-depth understanding of market trends and customer preferences.
  • Exceptional communication, interpersonal, and relationship-building abilities.
  • Genuine passion for providing exceptional service and fostering lasting client relationships.
  • Customer centricity advocate: Prioritize the customer experience and inspire the team to do the same.
  • Team player: flourish in a fast-paced, results-driven environment.


  • Leadership excellence: Demonstrates strong leadership skills to inspire, motivate, and guide the retail team towards achieving goals and delivering exceptional service.
  • Customer-centric approach: Prioritizes the customer experience and fosters a culture of customer satisfaction and loyalty throughout the retail environment.
  • Strategic thinking: shows the ability to develop and implement strategic plans to drive sales growth, optimize inventory management, and enhance overall operational efficiency.
  • Results-driven focus: Sets clear goals and targets for the retail team, regularly tracking performance metrics and taking proactive measures to drive sales, maximize profitability, and achieve business goals.
  • Team development: Nurtures talent within the team through coaching, training, and mentorship, empowering individuals to reach their full potential and contribute to the success of the retail operation.
  • Problem-solving skills: Quickly identifies and addresses challenges or issues that arise within the retail environment, implementing effective solutions to maintain smooth operations and customer satisfaction.