Job Description
The 1926 Collection is currently comprised of 2 luxury properties situated in Sliema and Valletta. The group is proud to be expanding and will soon welcome an additional 2 properties, each one with its own distinct identity.
Our aim is to provide our customers with an unrivalled quality product through our facilities and services which embody our core values and embrace our key pillars; Wellness, Sustainability and Smart Technology.
Responsibilities:
- Greeting and welcoming guests upon arrival at the Beach Club in a polite and friendly manner and answer any questions they may have.
- Providing information about the Beach Club’s facilities and activities to guests.
- Providing clean and folded towels and ensuring that guests are seated and helped with umbrellas as needed.
- Monitoring the flow of guests to ensure that the Beach Club is not overcrowded.
- Addressing minor guest complaints and resolving any issues that arise.
- Reporting any problems/complaints/concerns to the management
- Assisting with administrative tasks such as handling HotSOS requests and emails as needed.
- Ensuring that the Beach Club (entrance to Lido, toilets, passageway, host box and all common areas) is always kept clean and presentable.
- Keeping detailed and accurate records of guests who visited.
- Working closely with other team members of the Beach Club team to ensure a seamless guest experience.
- Taking a proactive approach to Guest Relations activities ensuring that guests are happy throughout their time at the Beach Club.
- Ensuring that the Beach Club terms and conditions are respected.
- Assist in clearing the pool deck for events.
The potential candidate will ideally possess the following skills and qualities:
- Previous experience in a customer service or hospitality role is preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and remain calm under pressure.
- Strong attention to detail and organizational skills.
- Technologically friendly and knowledge of basic computer skills and ability to learn new software quickly.
- Flexibility to work weekends and holidays as needed.
- Ability to work outdoors during the summer months and to assist with manual work e.g., moving deckchairs and opening umbrellas.
