Job Description
As the Payments and Operations Manager, you will play a crucial role in overseeing the day-to-day operations of our Payment Processing department.
Your responsibilities will include:
- Point of Contact with Bank Partners:
- Serve as the primary liaison with our bank partners, ensuring effective communication and collaboration.
- New Payment Integrations and Processes:
- Take the lead in identifying, implementing, and managing new payment integrations and processes to enhance efficiency and scalability.
- Operations Department Management:
- Lead and manage the operations department, providing guidance and support to team members to ensure smooth operations.
- Collaboration with Finance department:
- Work closely with the Finance department to align operational processes with financial goals and objectives.
- Onboarding and Training:
- Facilitate the onboarding and training of new hires, ensuring they are equipped with the necessary skills and knowledge to excel in their roles.
- Training and Development:
- Develop and implement ongoing training and development programs for existing employees to enhance their skills and performance.
- Adherence to KPIs and SLAs:
- Establish and manage key performance indicators (KPIs) for each sub-department, ensuring adherence to service level agreements (SLAs).
- Support Platform Administration:
- Manage and administer our support platforms and tools, ensuring they are optimized for efficient operations.
- Security Protocol Adherence:
- Ensure team members adhere to security protocols and best practices to safeguard sensitive information and mitigate risks.
- Technical Issue Management:
- Identify, address, and escalate technical issues as needed to minimize disruptions to operations.
- Collaboration with Project Manager and Tech department:
- Collaborate with the project manager and tech department to align operational processes with upcoming products and processes.
Requirements:
- Minimum of 2 years of experience in a payment function role, particularly in EMIs, financial institutions, or fintech companies.
- ACAMS or equivalent AML certification.
- Experience in working within a multi-brand environment supporting different brands within the fintech sector.
- At least 3 years of experience leading people within different departments in an operations setting, preferably in a payments company.
- Proficiency in using JIRA, Zendesk, and CRMs for managing operations and support functions.
- Knowledge of various gambling licenses.
- Knowledge of the MFSA license rules and regulations pertaining to payment services.
- Based in Malta.
- Experience in creating custom reporting and KPIs for employees to drive performance and efficiency.
