Job Description
Jobsplus Permit No 335/2024.
Residency Malta Agency is the Government entity responsible for managing and promoting three residency programmes for non-EU nationals – the Malta Permanent Residence Programme, the Nomad Residence Permit and the Malta Startup Residence Programme. All applications undergo a rigorous due diligence process to ensure that only fit-and-proper individuals and families are granted residency.
The Agency is seeking to fill a new post of a Senior Administrative Officer within the IT department. Reporting to the respective Manager.
The Senior Administrative Officer – IT will:
- Provide 1st line technical support to internal staff via various channels (IT service helpdesk, phone, email, in-person);
- Manage and track support requests using a ticketing system;
- Identify, research, and resolve technical issues;
- Monitor, setup, configure and maintain IT equipment;
- Handle the on-boarding and off-boarding of computer users;
- Set up and maintain user accounts, permissions, and security settings;
- Liaise with 3rd party providers and vendors when required;
- Generate reports using the Agency’s software;
- Collaborate with the IT team to maintain and improve the IT infrastructure;
- Assist in the management of IT inventory, including tracking hardware and software licenses;
- Assist in the planning, design, documentation, and implementation of IT projects;
- Perform any other duties according to the exigencies of the Agency.
Proficiency with the Microsoft 365 suite of products is preferred for this role.
The eligible candidate must
- Be in possession of an advanced diploma at MQF Level 4 (with a minimum of 120 ECTS / ECVETS or equivalent) in Computing and / or ICT with two (2) years’ work experience; Or
- Be in possession of a diploma at MQF Level 3 (with a minimum of 60 ECTS / ECVETS or equivalent) in Computing and / or ICT with four (4) years’ work experience;
- Have proven work experience in an IT environment;
- Be fluent in written and spoken Maltese and English;
- Be highly motivated and have effective problem-solving and analytical skills;
- Be meticulous, with excellent attention to detail;
- Be a self-motivated, highly driven and proactive individual;
- Be able to work on your own initiative as well as in a team.
Interested applicants are to submit their application together with the below documents:
- Motivation letter;
- Detailed CV;
- Copies of academic certificates;
- Police conduct certificate (obtained within the last six months).
