Job Description
ESSE Ltd on behalf of Palazzo Castagna is seeking to recruit a Night Auditor for the Front Office to join their Boutique Hotel located in Hal Ghaxaq. The selected candidate will play a crucial role in ensuring a smooth and pleasant experience for the guests.
Responsibilities include:
- Handling check-in and check-out tasks efficiently;
- Managing online and phone reservations;
- Informing customers about payment methods and verifying credit card data;
- Registering guests and collecting necessary information;
- Welcoming guests and assigning rooms;
- Providing information about the hotel, available rooms, rates, and amenities;
- Handling client complaints in a timely and professional manner;
- Coordinating with housekeeping to ensure rooms are clean and fully furnished;
- Confirming group reservations and arranging personalized services for VIP customers and event attendees;
- Upselling additional facilities and services as appropriate;
- Maintaining updated records of bookings and payments;
- Monitoring and checking of basic accounts ledgers;
- Offers security to the hotel during the night;
- Prepares daily reports and summary cash balances;
- Engaging in any other task commensurate with the role.
Requirements:
- At least three years of experience working in a similar position;
- Familiarity with Roommaster software (preferred);
- Flexibility in terms of shifts;
- Ability to work in Hal Ghaxaq, with limited access via public transport; and,
- Excellent communication skills.
If you are an experienced, customer-oriented professional with a passion for hospitality, we encourage you to apply.
