Job Description
The Junior IT Support Officer will be stationed in our employee helpdesk, serving as our first point of contact for technical issues. This customer service-focused role is responsible for the day-to-day support of our laptops, desktops, AV equipment, and software applications.
Key Responsibilities
- Maintain and administrate the office IT infrastructure. (hardware, OS, Server and products).
- Maintaining, repairing, and upgrading network and computer systems.
- Responsible for the maintenance, monitoring, and performance reporting of all aspects of IT systems including hardware, Software, and third-party tools.
- Able to create procedures and other IT-related documentation and keep them updated.
- Maintain contact between the businesses and third-party suppliers for support and routine maintenance.
- First line of support with employees in various departments for IT support and IT-related queries
- Planning new IT-related projects and ensuring both office and product business requirements are met.
- Responsible for ensuring data integrity and keeping strict adherence to data security and disaster recovery scenarios.
- Responsible for ensuring that all IT systems comply with legal requirements.
- Custody of business accounts and data.
- Any other tasks from time to time may be allocated.
Requirements
- Minimum higher education / Advanced diploma in IT field equivalent.
- In possession of an industry-led certificate such as COMPTIA, Cisco, Microsoft.
- Minimum 1 year experience working in related IT field.
Knowledge / Experience
- Microsoft technologies: Windows 10/11, Microsoft 365 products, Windows Servers, Active Directory, MS Azure, MS Intune.
- Linux Servers especially CentOS and Ubuntu.
- Google Workspace and Google applications such as Postmaster, Analytics, Looker and GSC.
- LAN / WAN.
- Handling of Domains, DNS and Protection tools.
- Cisco and Cisco Meraki technologies.
- Ability to work with diverse stakeholders and partners locally and remotely.
- Strong communication and alignment skills in a multi-language work environment.
- Excellent troubleshooting, fault-finding and problem-solving skills.
- Knowledgeable in current web and mobile developments and trends.
If this sounds like you, and you’re eager to bring your vibrant energy to a team that values bold ideas, creativity, and a bit of fun, then you might just be the person we’re looking for. Join us at Media Panthers and let’s make magic happen together!
