Job Description
Grands Suites Hotel, Residences and Spa (Grands) is proud to offer comfort to its guests without compromising on style and exceptional client services. This is where we foster a workplace that is engaging, cohesive, passionate, and professional. In your role, you will not only excel in your department but also contribute to your personal growth and the overarching success of our brand. We offer comprehensive support for professional development, ensuring that your journey with us is both rewarding and fulfilling. With Grands you can truly make a difference, for our guests and for yourself.
Job Summary
The Cleaning / Housekeeping Attendant maintains the cleanliness, orderliness, and presentation of the hotel’s rooms, suites, and public areas. This role is crucial to ensuring that guests have a comfortable, safe, and welcoming environment during their stay.
Cleaners / Housekeepers are responsible for tasks such as cleaning and sanitising rooms and bathrooms, changing bed linens, replenishing guest supplies, and disposing of trash and recycling.
Duties and Responsibilities
- Ensuring that the hotel lobby and public areas (including corridors, lifts and stairwells) are clean, tidy and free of clutter at all times.
- Ensuring that the hotel’s rooms, bathrooms, kitchen and common areas are clean, tidy and welcoming for guests.
- Emptying trash bins, replacing towels and restocking hotel rooms.
- Prioritising assigned rooms, according to the daily schedule and the hotel’s exigencies.
- Cleaning assigned meeting rooms, offices, dining and cafeteria areas, as required.
- Deep cleaning rooms as scheduled and as needed.
- Handling guests’ belongings with care, respecting their privacy, and maintaining confidentiality.
- Carrying out duties in the laundry area which requires sorting, washing, drying, folding and storing of linen, according to the procedures of the company.
- Understanding the proper use of cleaning chemicals, equipment, and methods, including safety practices to prevent damage or accidents.
- Inspecting rooms for any repairs required and reporting such issues to the maintenance department as per procedure.
- Interacting with guests, responding to their requests or concerns, and ensuring their satisfaction with the cleanliness and comfort of their accommodations.
- Identifying and resolving issues, such as unexpected spills or guest complaints, quickly and effectively.
- Adhering to the hotel’s standards of hygiene and cleanliness as well as to safety protocols in force to ensure the well-being of guests and colleagues.
Required Skills and Competencies
- A sharp eye for and attention to detail to ensure no area goes uncleaned.
- Ability to work as part of a team and also independently.
- Ability to prioritise and to adapt to the requirements of the hotel, which may change at short notice.
- Excellent interpersonal and customer service skills.
- Awareness and respect for cultural differences, ensuring that all guests feel welcomed and valued.
- Demonstrate pride in work and a willingness to help, thus ensuring exceptional guest services.
- Possesses excellent organisation skills.
- Able to manage time efficiently and prioritise tasks.
