Job Description
Part of the HR team, in this position you will play a pivotal role in ensuring the delivery of exceptional guest experiences through continuous operational checks, on-the-job operational training and coaching.
Responsibilities:
- Conduct thorough observations and audits of operations, including Food and Beverage, Front Office, Housekeeping, Reservations, and other relevant departments.
- Provide constructive and actionable feedback to operational teams to enhance service excellence and operational efficiency.
- Develop and deliver on-the-job training sessions to address specific operational needs and ensure consistent service standards.
- Collaborate with departmental managers to identify training gaps.
- Stay updated with industry best practices and incorporate them into training materials and sessions.
- Monitor the progress and effectiveness of training initiatives, making necessary adjustments for continuous improvement.
- Act as a mentor and resource for operational team members, offering guidance and support in departmental standards to ultimately deliver exceptional guest experiences.
- Together with the rest of the HR team guide colleagues on HR-related matters.
Requirements:
- Proven supervisory experience in the hospitality or service-oriented industry.
- Strong understanding of hospitality operations, service standards, and guest experience principles.
- Excellent communication and interpersonal skills, with the ability to provide constructive feedback and support to employees.
- Ability to balance multiple responsibilities and prioritize tasks effectively.
- Detail-oriented and highly organized, with a focus on maintaining accurate records.
- Flexibility to work varying schedules.
We Offer:
- Welcoming and fun environment.
- Meals on duty.
- Health insurance cover.
- Interesting career opportunity and professional growth.
