Job Description
Continental Cars Ltd specialises in Automotive and has an opportunity for a Warranty Administrator to join our team on a full-time basis.
The Warranty Administrator performs a wide range of administrative and office support duties associated with vehicle warranties and recall campaigns.
Tasks
- Accurately apply warranty conditions and request reimbursement for repairs through the dealership’s automated system.
- Process warranty paperwork to ensure documentation and verify the criteria required by the factory or distributor in a timely manner.
- Ensure correct renditions of warranty claims with the franchise and applicable reporting on defective parts.
- Handle rejected claims according to dealership and/or manufacturer specifications and follow up on outstanding claims.
- Ensure that all warranty exchanged parts are adequately stored as required by the company and the franchise. Once the retention period has elapsed, dispose of parts in a responsible manner.
- Liaise with the Workshop Manager to ensure the technical implementation of recall campaigns.
- Ensure that customer satisfaction is prioritised with regard to recall campaigns and that these are performed within stipulated time frames.
- Maintain good working relationships with the Service and Parts departments.
- Ensure adequate liaison with the body / paint shop where this is involved in warranty work or recall campaigns.
- Maintain all service and customer records as required by the warrantor.
- To adhere strictly to Health and safety regulations and company policies together with franchise standard requirements.
- To carry out any additional duties assigned by the Aftersales Manager.
Skills
- Organisational.
- Attention to detail.
- Interpersonal.
- Problem-solving and decision-making.
- Excellent communication.
Qualifications and Experience
- An A’ level of education.
- Prior experience working in an automotive set-up.
- Good verbal and written communication skills.
- Computer literacy.
Benefits
- Health insurance.
- Loyalty card.
- Training.
Continental Cars Limited
Continental Cars Limited was founded in 1952 and was formed for the purpose of importing Volkswagen Beetles. Following the successful partnership with VW, the company was then appointed sole distributor for Audi and Porsche in 1977 and then included SEAT to their portfolio in 2009. The CUPRA brand was added to the Continental Cars portfolio in 2021. Skoda has now joined our portfolio since the 01st August 2023.
