Job Description
CASHPOINT is one of the leading names in the sports betting industry and part of the MERKUR GROUP, an internationally recognised company with over 15,000 employees. We operate in multiple licenced markets, both online and with physical shops, and have ambitious plans for further expansion. For this reason, we are looking for a Senior Flemish Speaking Customer Support Agent (m/f/d) who will ultimately have a supervisory role which is key to ensuring that agents on a day-to-day workflow, have additional support and channel delegation. Keeping an overview of the SLAs and relevant KPIs with the Team Leaders so that amendments can be made to ensure a successful and KPI-achieving department is maintained.
Do you believe you have the right qualities for this position? If so, we eagerly await your application!
Responsibilities:
- As a Senior Flemish Speaking Customer Support Agent (m/f/d), you will assist agents with day-to-day tasks.
- You will also train new agents and help them with complex cases – frustrated players, problem gamblers, etc.
- Moreover, you will ensure that the workflow is equally distributed among the agents.
- Furthermore, you will be responsible for administrative tasks such as execution, account closures and bonus payments.
- Finally, you will check for lateness / sickness and arrange cover when TL is unavailable / OOO.
Qualifications:
- At least 1 year of work experience within the customer support industry and an understanding of the Gaming industry.
- Excellent written and verbal communication skills in Flemish and English.
- Ambitious and able to work well in a multicultural team.
- Able to work on a shift basis across weekdays and weekends.
- Be comfortable working in a fast-paced environment and working as part of a great team.
What to expect:
- Comprehensive onboarding.
- Competitive pay and benefits.
- Training opportunities.
- Open, friendly culture.
Your future with us is filled with opportunities, support, and rewards! Competitive salary and benefits include a hybrid working approach, study leave, moving house leave, dependent leave, sports benefit allowance, commute allowance and more.
