Job Description
BMIT have recently invested in passive Tower infrastructure hosting mobile equipment for the delivery of mobile services across Malta and we are now seeking a dedicated and detail-oriented Tower Operations Specialist to join our team. This role will report directly to the Chief Officer – Tower Operations and will support various aspects of our operations, including system management, payments, site management, reporting, KPI monitoring, and more.
Principle Responsibilities
Tower asset management system / Process administration
- Oversee, manage and maintain the company’s tower asset infrastructure management system, ensuring accurate and up-to-date records of tower assets, leases, and all related documentation.
- Collaborate with technical teams and vendors to implement, troubleshoot and resolve any system issues promptly and implement enhancements to enhance efficiency and accuracy.
- Act as the point of reference for the tower asset management system and process.
- Oversee the payments and invoicing process to site owners, contractors, and mobile operators promptly and accurately, whilst maintaining detailed records of the process.
- Oversee lease agreement time frames, including renewals, amendments, special conditions, and respective monitoring.
Reporting and KPI Monitoring
- Generate regular reports on key operational metrics, financial performance, site data, contractor costs, and lease agreement status.
- Develop, track and report key performance indicators (KPIs) to measure operational efficiency and effectiveness related to Tower infrastructure and operations.
- Collaborate with stakeholders to address KPI performance gaps and optimize processes for continuous improvement.
- Present reports to management in a timely and qualitative manner.
Site Management
- Maintain accurate records of site documentation and updates, including site configurations, leases, permits, drawings, photos, inspections, health and safety records and maintenance schedules.
- Assist the team in new site searches, site owner communication and appointments, architectural and legal follow-ups and other coordination efforts as required.
- Assist in the negotiation and management of contracts with clients, system vendors, and service providers.
Team Player
- Be an effective team player and collaborate effectively with other stakeholders, including finance, legal, architectural, sub-contractors and mobile operators, to support operational initiatives and resolve issues.
- Be open to new ideas, trigger proposals of improvement, and facilitate communications across the function.
Qualifications and Experience
- Proven experience in operations support, preferably in the telecommunications or tower infrastructure industry.
- Bachelor’s degree or diploma in Business Administration, Operations Management, IT Operations or related field preferred.
- Strong analytical skills with the ability to interpret data and generate actionable insights.
- Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
- Excellent organizational and time-management skills.
- Strong attention to detail and accuracy in work.
- Ability to multitask and prioritize tasks effectively.
- Excellent communication and interpersonal skills.
If you are passionate about operations management and eager to contribute to the success of our tower infrastructure operations, we encourage you to apply for this exciting opportunity. Join us and be a part of a dynamic team driving excellence in what we do.
