Job Description
We are looking for passionate, team-player individuals with great communication skills, to join our team in Malta.
If you are ready to take on a new challenge and have what it takes to build new solutions to offer to our players, then we invite you to apply for this role!
Your challenge
- Resolve general customer queries via email, live chat, phone and any other additional channel as may be required.
- Review and process customer complaints.
- Helping customers to verify their accounts with our KYC (know-your-customer) procedures.
- Communicate with the 2nd Line Support team to solve customer issues efficiently.
- Follow company policies and practices regarding player safety, protection, and responsible gaming.
Your profile
- Fluent in German and English.
- Ability to multi-task and prioritize.
- You are customer oriented and have a solution-oriented work approach.
- Analytical and detail-oriented.
- A keen interest in sports and igaming.
- Customer service experience is considered a plus.
- This role is on a shift basis. (5 days a week, 40 hours per week). Shifts can range from Monday to Sunday, morning to night.
Benefits
- Competitive salary.
- Hybrid working.
- Private health and dental insurance.
- Team events.
- Professional development.
- Refer a friend bonus.
- Free fruit, snacks and beverages.
- Friendly atmosphere.
Our profile
- Founded in 1999.
- Located in Austria and Malta.
- Over 100 employees from more than 15 countries.
- Gross profit 2022 €53,5 million.
- 5,5 million registered customers.
- Top player in the European sportsbook and gaming industry.
- One of a few betting providers licensed in Germany.
