Customer Care Assistant

  • Basis:  Part-Time
  • Closing Date:  12 Nov, 2018
  • Job Ref:  KMP-38044

Job Description

We are seeking to recruit a Customer Care Assistant to work at our store in Pendergardens St Julians.

We’re renowned for our high standards of service and you’ll play a key role in upholding these as one of our Customer Care Assistant.

Duties:

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Set up new customer accounts
  • Direct requests and unresolved issues to the designated resource
  • Manage customers’ accounts
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Maintain customer databases
  • Communicate and coordinate with other departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process