Customer Sales Agent / Receptionist

  • Basis:  Full-Time
  • Closing Date:  12 Nov, 2018
  • Job Ref:  KMP-38048

Job Description

Hilton Malta is looking for a Customer Sales Agent / Receptionist to join the front office team on a full-time basis.

The successful candidate should be an energetic individual, who enjoys working with people, possesses excellent communication and customer care skills and is fluent in the use of computer systems.

This position will assist in the following:

  • Welcoming guests to the hotel and ensuring an enjoyable and hassle free stay;
  • Maximising revenue through rooms and food and beverage up selling whilst managing other related targets set by the department;
  • Handling guest comments and queries and exceeding their expectations;
  • General front office duties.

The candidate should have a smart appearance, a minimum of one year experience in the hotel industry, preferably within a five star environment in a similar role and an excellent command of the English language.

An ITS qualification, knowledge of the Opera system and knowledge of Maltese would be favourable considered. Other foreign languages especially Russian, German, French and Italian will also be considered an asset.