Customer Service Representative (French Speaking)

  • Basis:  Full-Time
  • Closing Date:  11 Nov, 2018
  • Job Ref:  KMP-37974

Job Description

Job Purpose

  • To act as a liaison, provide product / services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
  • Genuinely excited to help customers.
  • Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

  • Manage large amounts of emails and incoming calls.
  • Generate sales leads.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods / tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

Education
Minimum requirement: Minimum O’ level standard in English, French and Mathematics.

Experience Skills & Personal Attributes

  • Proven customer support experience or experience as a client service representative, must have at least 1 year experience in a customer service role.
  • Experience in shipping and logistics is an advantage.
  • Fluent in English and French is a must.
  • Ability to work under pressure and meet deadlines.
  • Strong phone contact handling skills and active listening.
  • Familiarity with ERP/ CRM systems and practices.
  • Customer orientation and ability to adapt / respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.