Parts Coordinator

Background
Yachthub Group ('YHG') was founded in 2011. The Group specialises in yachting and is composed of some of the most experienced professionals in the industry, all working in sales, charter, after-sales and shipyard. Our business is focused on building ongoing relations with employees, clients and suppliers and provide a consistent and meticulous service that puts us at the forefront of the yachting and marine industry. Among a portfolio of prestigous brands, YHG is an authorized dealer of BRP (Bombardier Recreational Products) marine products, renowned for their high-performance marine engines and watercraft.

YHG established its subsidiary Yachthub Service and Management Limited in 2015 which has invested in a highly skilled full-time workforce that can provide an array of services, including:

• Mechanical and hydraulic repairs and service.


• Electrical and electronic repairs and maintenance.


• GRP repairs.


• Plumbing.


• Air-conditioning.


• Refrigeration.


• Winter works.


• Parts procurement.


• Warranty management.


• Storage and berthing facilities.

As a result of strategic growth, we have identified the requirement for a dynamic individual to come on board and strengthen the company’s BRP products and servicing team.

The office
The candidate will be based at YHSM office at Mediterranean Maritime Hub, Xatt il-Mollijiet, Marsa. Parking facilities available.

The candidate will be required to travel occasionally to attend International Boat Shows and also for training purposes.

Overview
The Parts Coordinator (BRP) will report directly to the Chief Technical Officer to help run a strong and efficient customer-oriented group technical and operations function. We are seeking a detail-oriented and customer-focused Parts Coordinator who will play a vital role in providing exceptional customer service, coordinating parts orders and deliveries, and ensuring the availability of BRP parts for our clients' marine products. The Parts Coordinator (BRP) will require strong organizational skills and product knowledge, and a commitment to delivering a seamless parts experience to our customers.

Role, duties and responsibilities

• Parts Coordination and Order Management:
  
  
  
  • Receive and process parts orders from customers, internal departments, and Service Technicians.
  
  
  • Coordinate with BRP suppliers and distributors to ensure timely and accurate fulfilment of parts orders.
  
  
  • Maintain a comprehensive inventory of BRP parts, tracking stock levels, and placing orders for replenishment as needed.
  
  
  • Monitor and manage backorders, ensuring prompt communication and resolution for customers.
  
  
  
  


• Customer Service:
  
  
  
  • Provide exceptional customer service, addressing inquiries and providing guidance on BRP parts compatibility, availability, and pricing.
  
  
  • Assist customers in identifying the correct parts for their BRP marine products, offering expert advice and recommendations.
  
  
  • Resolve customer issues or concerns related to parts orders, ensuring customer satisfaction and loyalty.
  
  
  
  


• Inventory Management:
  
  
  
  • Maintain accurate records of parts inventory, including stock levels, locations, and movements.
  
  
  • Perform regular stock counts and reconcile any discrepancies, ensuring the accuracy of inventory data.
  
  
  • Collaborate with the Purchasing and Finance departments to optimize inventory levels, minimize stockouts, and control costs and issue required invoicing.
  
  
  
  


• Documentation and Reporting:
  
  
  
  • Maintain comprehensive documentation of parts orders, deliveries, and returns.
  
  
  • Generate reports on parts sales, inventory levels, and customer inquiries, providing insights for decision-making and planning.
  
  
  • Assist in analyzing data and trends to identify opportunities for improving parts management processes and customer satisfaction.
  
  
  • Follow safety protocols and guidelines, maintaining a clean and organized work environment to ensure a safe and efficient operation.
  
  
  
  


• Product Knowledge and Training:
  
  
  
  • Stay updated on the latest BRP products, parts catalogues, and technical specifications.
  
  
  • Attend training sessions and workshops to enhance knowledge of BRP products and their application in the marine industry.
  
  
  • Share product knowledge with customers, colleagues, and service technicians, ensuring accurate and informed recommendations.
  
  
  
  

Candidate profile, requirements, skills

• Engineering / technical qualified or part-qualified or equivalent, would be a plus.


• 2 years of work experience in shipping, marine, or similar industry.


• Knowledge of yachting and marine terminology, as well as basic technical understanding of boat systems and maintenance, is preferred.


• Experience in similar role and BRP products is preferred.


• Experience working with IT systems including CRMs, accounting systems and timesheets.


• Excellent communication and interpersonal skills, with ability to build rapport with clients and establish long-term relationships.


• Excellent command of written and spoken English is essential.


• Able to work under own initiative without close supervision.


• Must be deadline orientated, self-motivated and proactive, and commitment to delivering service excellence.


• Strong organisational and multitasking abilities to manage multiple service requests simultaneously.


• Strong analytical, organisational skills as well as intellectual with strong commercial acumen.


• Advanced Excel and strong MS Office required.

Compensation
An attractive financial package is being offered which is competitive and commensurate with experience.

A structured performance review is carried out at least on an annual basis and subject to discretionary salary review and performance bonus.

Yachthub prides itself to be an equal opportunity employer. We encourage our employees to take the various opportunities for personal and professional development and growth. We invest heavily in training and take pride in seeing our own employees take up more senior roles and responsibilities within the Group.
Yachthub Group - KMP-84505
Yachthub Group - KMP-85513