CRM System Engineer

  • Basis:  Full-Time
  • Closing Date:  09 Dec, 2018
  • Job Ref:  KMP-38953

Job Description

Key Activities:

  • Planning and implementing operational projects to enhance the reliability, capacity and availability of IT services and to maintain business continuity.
  • Implementing performance and logical enhancements to OS, middleware, applications and integration layers.
  • Troubleshooting, prioritising and performing post-mortem analysis on issues / faults for root cause identification and correction.
  • Performing black / grey-box testing to identify and escalate bugs to the internal software development team or third parties
  • Implementing any necessary workaround solutions until official patches are released and tested.
  • Manage and maintain all the necessary environments required for the life cycle of every application, mainly development, UAT and production environments.
  • Researching, test and becoming a reference point on new / current technologies including operating systems, middleware and high availability.
  • Automation of monitoring / alarming for all key / critical components including usage, health and end-to-end availability KPIs.
  • Implementing and testing of Disaster Recovery procedures including backup / restore and OS / application cluster failover troubleshooting.
  • Commissioning, maintaining and troubleshooting IT Services infrastructure throughout its lifecycle and planning for replacements prior to EOL (end-of-life).
  • 24/7 on-call responsibilities (roster based among team members).

Supply Chain Management:

  • Help to identify and evaluate upgrades and new products, systems and solutions as necessary from time to time within the area of responsibility.

Corporate Functions:

  • Handling of simultaneous technical projects and project management as may be required.
  • Participating or providing support to internal or external cross-functional teams.
  • Liaise with customer touch points on quality issues.


  • Participate in technical decisions within engineering and operations and to a lesser extent on marketing decisions related to user experience of new products, services or promotions
  • Contributes to the overall perceived customer service experience
  • Help and behave adequately as a team player in the section

Technical/Professional Expertise:

  • B.Sc. ICT or B.Eng.(Hons.) university degree or equivalent. IT relevant degree.
  • Experience in maintaining different Operating Systems including Windows Server and Linux (mainly Oracle Linux and Ubuntu).
  • Working knowledge of Oracle / MySQL / MS-SQL schema administration will be considered an asset.
  • Working knowledge of PL / SQL will be considered an asset.
  • Java/C development will be considered an asset.
  • Must have very good analytical and communication skills.
  • Ability to work on own initiative and with flexibility in order to deliver on project requirements.