Business Administration Support Clerk

  • Basis:  Full-Time
  • Closing Date:  22 Apr, 2019
  • Job Ref:  KMP-42955

Job Description

Role purpose:
Business admin support clerk will operate as an administrative support to the Enterprise / Corporate / Sales / SoHo Account Executives.

Key accountabilities and decision ownership:

  • Supporting the Execs and assisting clients to the best of your ability – end to end solutions.
  • Issuing trouble tickets and service requests for billing disputes, refunds and network issues.
  • Liaison between Business Executives and clients.
  • Liaison between Business Executives and other departments.
  • Tariff analysis and data mining.
  • Handle activations and migrations of corporate accounts.
  • Issuing devices and handling stock.
  • Be in a position to substitute and support team member tasks

Key performance indicators: 

  • Must be self-motivated and admin driven
  • Must ensure that team SLA’s are adhered to
  • Must have good team communication skills

Core competencies, knowledge and experience:

  • High level competence in Microsoft Excel
  • High level of analytical skills
  • Prior experience in Admin roles will be considered an asset
  • Fluent in Maltese and English speaking is a must