Veracloud

Infrastructure Engineer

  • Basis:  Full-Time
  • Closing Date:  05 May, 2021
  • Job Ref:  KMP-59243

Job Description

Why Us?
Be a big part of our family and join a company with a new approach of how to offer services and solutions to our clients. We are a born-in-the-cloud organisation where we believe that work is something you do and not somewhere you go. We are currently in the growth stage of our exciting journey and we would like team players, problem solvers and initiative takers to join and grow with us.

Role
As a full-time Infrastructure Engineer, your tasks may vary day-to-day but primarily will focus on customer implementations and migrations, best-of-class support for applications, technical optimization, and configuration. This includes performance analysis and preventative maintenance. Experience across different technologies is great, but not required. We’ll train you in different technology areas if you have a passion for helping our clients succeed.

Responsibilities:

  • You will be responsible for working directly with our clients to execute projects within our network, security and systems portfolio consisting of the Microsoft 365 and Azure ecosystem and their related on-premises counterparts in networking and security.
  • Prompt analysis and resolution of escalated issues and problems encountered by customers. The role provides 3rd level Infrastructure support behind the Service and Operations teams.
  • Managing multiple IT projects consisting of network, security and systems deployments, on time and at cost, and where necessary taking the lead in small to medium-sized projects.
  • You will produce and manage client-facing documentation.
  • Execute against established Service Level Agreements (SLAs).
  • Demonstrate sound customer service and etiquette in responding to customer calls or inquiries.

Preferred Experience:

  • 2+ years of experience in a similar Infrastructure Engineering role.
  • Good understanding of networking, infrastructure management concepts and tools including: VPN, Firewalls, VMWare, Hyper-V, System Center and Storage.
  • A good understanding of Microsoft 365 and Azure or other cloud platforms is a plus.

Benefits:

  • Mobile contract.
  • Car allowance.
  • Health insurance package.
  • All the required tools allow you to do your job effectively, both at the office or from home.
  • Co-founders who are passionate about people and who believe in a ‘we grow, you grow’ model.