Job Description
The Brand Manager will be accountable and responsible for the success of the store, leading a team to achieve their potential, while running a profitable business and being a role model.
Responsibilities include:
- Ensure the service our customers receive is engaging and develops loyalty.
- Make sure all the team brings alive Venchi’s values sharing our story and purpose with the customers: Tradition, Happiness and Balance.
- Constantly review customer service levels and product quality and presentation; MBWA (managing by walking around).
- Overview of any customer issues in the shop and be able to resolve them. Review customer comments and act on them.
- Coach the team to see the store through customers’ eyes; values walk.
- Seek feedback from customers, line managers and peers, around the level of service, shop presentation and product and act of it.
- Be able to overview all the business operations, being hands-free to deal and handle any issue and / or bottleneck.
- Hire and train according to the business needs.
- Have planned and well-structured follow-ups and coaching sessions with all team members.
- Make sure all the team’s knowledge and practices are always up to date.
- Help team members build their own development plan.
- Reward and recognize the team when they do an excellent job.
- Act on HR issues before they escalate.
- Lead by example and be ‘hands on’.
- Coach the team and give them feedback on the spot.
- Take ownership of the P&L reaching the K.P.I.s.
- Prepare budgets.
- Search for other opportunities to sell.
- Reach productivity targets, managing and planning effectively the schedule while driving sales.
- Take ownership of stock control through accurate ordering, following up on ordering and receiving procedures, stock counts and minimizing waste in the shop.
- Create a business plan to maximize every opportunity.
- Keep track of competitors’ initiatives, trading performances, opening hours and develop a plan to counter their impact.
- Be the gatekeeper’ of knowledge’, safety, policies and standards.
- Benchmark regularly against similar and high performing stores in order to identify opportunities.
- Ensure standards and procedures are met through a successful store operational audit.
- Keep all equipment well maintained and report any issues.
- Create marketing campaigns and marketing strategy.
- Management experience in a fast-paced retail sales and customer service environment.
- Working experience in the food industry is preferred.
- Passionate about chocolate and gelato.
- Flexibility in work schedule is required including the ability to work extended hours, weekends, and holidays as needed.
- Comfortable working evenings and weekends, that’s when we are at our busiest.
- Can do attitude.
The ideal candidate would have:
- Knowledge of English language.
- Ability to multitask and work efficiently under pressure.
