Brand Manager

  • Basis:  Full-Time
  • Closing Date:  26 Jun, 2022
  • Job Ref:  KMP-72550

Job Description

The Brand Manager will be accountable and responsible for the success of the store, leading a team to achieve their potential, while running a profitable business and being a role model.

Responsibilities include:

  • Ensure the service our customers receive is engaging and develops loyalty.
  • Make sure all the team brings alive Venchi’s values sharing our story and purpose with the customers: Tradition, Happiness and Balance.
  • Constantly review customer service levels and product quality and presentation; MBWA (managing by walking around).
  • Overview of any customer issues in the shop and be able to resolve them. Review customer comments and act on them.
  • Coach the team to see the store through customers’ eyes; values walk.
  • Seek feedback from customers, line managers and peers, around the level of service, shop presentation and product and act of it.
  • Be able to overview all the business operations, being hands-free to deal and handle any issue and / or bottleneck.
  • Hire and train according to the business needs.
  • Have planned and well-structured follow-ups and coaching sessions with all team members.
  • Make sure all the team’s knowledge and practices are always up to date.
  • Help team members build their own development plan.
  • Reward and recognize the team when they do an excellent job.
  • Act on HR issues before they escalate.
  • Lead by example and be ‘hands on’.
  • Coach the team and give them feedback on the spot.
  • Take ownership of the P&L reaching the K.P.I.s.
  • Prepare budgets.
  • Search for other opportunities to sell.
  • Reach productivity targets, managing and planning effectively the schedule while driving sales.
  • Take ownership of stock control through accurate ordering, following up on ordering and receiving procedures, stock counts and minimizing waste in the shop.
  • Create a business plan to maximize every opportunity.
  • Keep track of competitors’ initiatives, trading performances, opening hours and develop a plan to counter their impact.
  • Be the gatekeeper’ of knowledge’, safety, policies and standards.
  • Benchmark regularly against similar and high performing stores in order to identify opportunities.
  • Ensure standards and procedures are met through a successful store operational audit.
  • Keep all equipment well maintained and report any issues.
  • Create marketing campaigns and marketing strategy.
  • Management experience in a fast-paced retail sales and customer service environment.
  • Working experience in the food industry is preferred.
  • Passionate about chocolate and gelato.
  • Flexibility in work schedule is required including the ability to work extended hours, weekends, and holidays as needed.
  • Comfortable working evenings and weekends, that’s when we are at our busiest.
  • Can do attitude.

The ideal candidate would have:

  • Knowledge of English language.
  • Ability to multitask and work efficiently under pressure.