Urban Valley Resort & Spa

Receptionist

  • Basis:  Full-Time
  • Closing Date:  05 May, 2021
  • Job Ref:  KMP-59261

Job Description

We are a four-star superior resort located in a unique area at the heart of the island surrounded by the beautiful landscape of Wied Għollieqa, Nature Reserve.

We are seeking a person to take on the role of a Receptionist on a full-time basis. As a receptionist, you will be the first encounter our guests experience hence, the person occupying this role has to be a polite and positive individual. This is to support our resort’s objective to give an outstanding experience to our all guests.

Key Responsibilities:

  • Welcome guests by greeting and directing them appropriately
  • Answer and forward incoming phone calls
  • Attend to guest requests and enquiries and follow up accordingly
  • Direct visitors to the appropriate person and office
  • Arrange travel and accommodations
  • Prepare vouchers
  • Provide basic and accurate information in-person, telephonically and online
  • Ensure that the reception area is kept tidy and presentable while having all necessary stationery and material
  • Keep updated records of office expenses and costs
  • Upsell different room types and tours
  • Update and give proper handover to other team members
  • Any other duties as requested by the front office manager or supervisors

Skills and qualifications required:

  • Proven work experience as a receptionist, front office representative or a similar role
  • English language, as well as another European language (preferable, French and / or Italian) both written and spoken, are a must
  • Experience with Opera system will be considered an asset, however, training is provided
  • Have a minimum of 1-year experience in a similar role
  • Ability to be resourceful and proactive
  • Hold a professional attitude and smart appearance
  • Excellent organizational skills
  • Hold multitasking and time-management skills, with the ability to prioritize tasks
  • Flexible to work on a roster basis, including weekends and / or public holidays