Job Description
We are currently seeking a Slots Supervisor to join our team.
Main Duties and Responsibilities:
- Manage, direct, co-ordinate and supervise all slots personnel when carrying out their daily tasks.
- Prepares shift reports.
- Ensure the general security of the floor and to report any undesirable players or potentially dangerous situations to Management, Security and Surveillance.
- Ensure that personnel belonging to outside contractors abide by the rules regarding security, insurance and maintenance.
- At the Slot Manager’s request to conduct appraisals of the slots junior staff.
- Assist with the on-the-job training of trainee personnel regarding the conforming to minimum standards, procedures and Company policy.
- Ensure that slots personnel maintain a pleasant, friendly and welcoming attitude at all times.
- Ensure that any actions of any employee likely to bring the company into disrepute are referred to senior management.
- During slots meetings identify any problems to have them either removed or resolved.
- Enforce the procedures and the rules of the department and company policy.
- Have and maintain a thorough knowledge of machine instructions, codes and pay tables.
- Ensure the security and safety of the equipment by ensuring the correct use of all the slot machines and related equipment.
- Ensure that all equipment functions correctly and efficiently and to report any machine that malfunctions twice for the same reason to the Slots Manager.
- Minimize slot machine downtime and where necessary to take remedial action and conduct minor technical repairs.
- Assist the Slots Manager when alterations and modifications have to be carried out.
- Actively promote the department through regular contact and communication with customers.
- Actively promote the advantages and bonuses to slots players that when using the casino card, they can benefit from casino points which can be used to eat and dine and for Slots promotions.
- Authorizes jackpots according to approved policies and completes required forms if necessary.
- Reset Slots machines after payoffs.
- Perform minor repairs or make adjustments to Slots machines, resolving problems such as machine tilts and other malfunctions.
- Record the specifics of malfunctioning machines and document malfunctions needing repair.
- Answer customers’ questions about gaming machine functions and pay-outs.
- Attach “out of order” signs to malfunctioning machines, and notify technicians when machines need to be repaired.
- Enforce safety rules, and report or remove safety hazards.
- Responsible for maintaining a strict level of confidentiality.
- Patrol assigned areas to ensure that players are following rules and that machines are functioning correctly.
- Performs other duties as required.
- Conduct ad-hoc tasks as instructed by the casino MLRO.
- Assist to ensure that customer activity is in line with the duty of care towards customer and compliance obligations.
- Monitor frequently any illegal manoeuvres from slots players while their playtime and report immediately to superiors any strange behaviour from any player.
- Monitor and update all tasks on Casino Floor Master.
- Track, manage and analyse sport betting activities.
- Update Sport betting profiles.
Qualifications:
- Knowledge in Maltese, English, and any other language preferably Italian.
- Knowledge of Sports Betting is a must.
- Minimum of 4 O’ levels.
- Microsoft Office or ECDL.
- Applicants with experience in this role will be given priority.
- Have excellent written and verbal skills in Maltese and English.
- Excellent verbal skills in Italian or any other language are a plus.
- Be proactive, detail oriented and organized.
- Be naturally inquisitive, analytical and able to highlight risk based on findings.
- Be able to work well within slots team and deliver quality service.
- Have the ability to multi-task and good organizational skills with customer centric approach.
- Be smart and have a pleasant personality.
- Be able to work nights and weekends including public holidays.
- Have computer skills and Microsoft applications knowledge.
- Have a clean police conduct.
- Previous experience working in similar role or experience in gaming industry will be considered an asset.
