Tumas Gaming

F&B Attendant

  • Basis:  Full-Time
  • Closing Date:  13 Oct, 2022
  • Job Ref:  KMP-75714

Job Description

To attend to customer needs as appropriate, operating at very high standards, exceeding customer expectations.

Role and responsibilities:

  • To ensure that the highest standards of waiting efficiency and customer service are observed in accordance with hygiene, the health and safety procedures and company policy.
  • To ensure that the service area is kept in a clean and tidy state.
  • To ensure that all service area equipment functions properly and effectively, that it is kept clean and appropriately used and to report any breakdowns or breakages directly they are discovered.
  • To observe the temperatures of the different cooling equipment and report any discrepancies in temperature immediately.
  • To assist and actively promote the Casino during promotional and public relations activities.
  • The standard of guest service must be always high and ensure that the general area is kept free of all clutter.
  • Ensure to maintain a pleasant, friendly and welcoming attitude always.
  • To carry out the day-to-day requisitioning of goods from the bar and the kitchen to ensure continuity of service.
  • Maintain an up-to-date working knowledge of the menu items and daily specials.
  • Deliver food orders from the kitchen to customers’ tables rapidly and accurately.
  • Communicate food orders to chefs, paying attention to priorities and special requests (e.g. food allergies).
  • To serve management and on request staff, in the offices as required and to be sure that the accompanying receipt is signed.
  • Collection of payment and provide appropriate change.
  • Responsible for counting the contents of cash register drawer at the end of each shift.
  • To hand in any (lost) property found within the casino premises to the manager.
  • To carry out any other compatible duties at the request of senior management.

Person Specification (skills, knowledge, experience, attitude):

  • Previous work experience in a similar role will be considered an asset.
  • Be able to work on own initiative and under minimum supervision.
  • Be able to work under pressure and a team player.
  • Adhere to all standard operating procedures.
  • Adhere to all health and safety procedures.
  • Adhere to fire safety regulations and evacuation procedures.