Merchant Services Officer

  • Basis:  Full-Time
  • Closing Date:  06 Jan, 2019
  • Job Ref:  KMP-39806

Job Description

Truevo Payments Ltd is a financial institution licensed by the MFSA and is a principal member of Visa and MasterCard. Truevo offers a range of payment services (acquiring) across multiple channels.

We are looking for a Merchant Services Officer to join our expanding team. The successful candidate will have excellent communication and organisational skills, highly developed time management principles and an acute sense of attention to detail.

Responsibilities

  • Configuration of new merchants and partners on various Truevo platforms
  • Communication with merchants and partners
  • Completing merchant and partner maintenance
  • Collaborates with other departments to resolve problems, facilitate solutions and enhance service delivery
  • Providing prompt and courteous service to all internal and external customers
  • Updating and contributing to the knowledge base
  • Testing merchant configurations to validate setup completed
  • To stay up to date with company policies and procedures
  • Perform, organise, and streamline operational tasks to reduce the potential for errors
  • Contribute toward/lead continuous improvement efforts / initiatives
  • Working in a changing environment where responsibilities and duties may change
  • Continuously learning and improving on product and job knowledge

Requirements

  • Minimum of 2 years experience in a structured working environment
  • A levels or a diploma are highly preferable
  • A keen interest to learn and grow
  • Excellent communication skills, both written and verbal in English
  • Exceptional organisational skills and attention to detail
  • Strong time management skills
  • Possess a strong work ethic and a team player mentality
  • Capability to think out of the box
  • Ability to work independently and within a team